Dell
Compellent Account Service Management Sr. Advisor
Tokyo, Japan, JP - Computer Hardware, Computer Software, Information Technology and Services
Overview
Join the fastest growing SAN Company in the world! Dell Compellent Technologies, Inc., a leading provider of enterprise-class network storage solutions, is seeking a Copilot Systems Analyst who will work with the customer to ensure their Compellent Storage Center is operating properly and efficiently, as well as, ensuring the customer has the knowledge needed to use the Storage Center to its full potential. This position will provide customers best practices for the Storage Center as well as answer questions and provide technical guidance around the Storage Center and their data center environment. They will establish regular communications with customers, which include the delivery of regular reports and guidance to use the information for all assigned accounts. Regular on-site visits will be made as well. Travel on short notice and overnight stay is a possibility with this position.
Responsibilities
· Proactively review assigned Customer systems to verify for proper use of purchased features, potential issues, efficiencies, and improvements
· Complete monthly reporting for each assigned account and review each report with the client
· Conduct onsite Health Checks of Customers Storage Center Environment
· Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent/present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements
· CSAs act as an escalation point for assigned accounts to help manage cases to ensure issues are recorded, tracked and resolved. Deliver frequent updates on the status of the case to the customer, Business Partner, sales or account team as needed. Ensure consistent fault isolation and root cause analysis.
· Enhance product knowledge through the review of technical documentation, assigned training courses and materials, marketing documents, OEM manuals, troubleshooting guides, etc.
Qualifications Qualifications
· Bachelor's degree or a minimum 2+ years equivalent experience
· Strong knowledge of SAN and Open Systems technologies
· Must have the ability to excel in a fast-paced, multi-call environment.
· Must have proven troubleshooting skills and the ability to analytically step through complex problems.
· Ability to effectively manage many different tasks simultaneously.
· Ability to communicate effectively via telephone, email, and in person, with both . technical and non-technical personnel
· Knowledge of Fiber Channel, FC-IP, TCP/IP and Routers/Switches preferred.
· Experience with MS Exchange, Vmware, Linux, or Oracle a plus
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No salary provided
Posted August 04, 2014 at 07:25AM from LinkedIn http://ift.tt/1kyGc4q
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