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Oracle



Technical Analyst 1-Eloqua Support

Dalian, Liaoning, China, CN - Information Technology and Services





Qualifications :


Inside Eloqua, the Technical Support Analyst role is your gateway to working with the world's best marketers. Eloqua has clients in industry verticals including: technology, sports enterprise, financial services and new media. With over one thousand global customers, Eloqua will expose you to amazing puzzles that need solving! Your duty is to deliver a strong experience to our customers, guide them to success and optimize their own capability to produce award-winning web marketing strategies with Eloqua technology.



Why Eloqua Product Support?

• Friendly and fun culture that promotes from within


• Become an Eloqua hero by connecting with customers in the queue and across the digital universe


• Empowering management team that encourages employees to step out of their comfort zone and challenge themselves


• Excellent career growth opportunities in Professional Services, Education, Marketing, Sales & Business


• Ongoing training (Business, Marketing, Leadership, Technical, full access to Eloqua University, etc.)
  

PRIMARY RESPONSIBILITIES:

• Understand customers' business objectives and provide actionable technical and business solutions to enable “best in breed” result


• Add value by aligning our solution to address customers' challenges and increase product adoption


• Report client feedback to solution managers and help us continually improve the product and processes that support it


• Manage and own the customers' interaction from end to end


• Align the right resources in the organization in order to drive a timely resolution
  
  
  

QUALIFICATIONS:

• Post secondary education preferred, particularly in: IT, Marketing, Computer Science or Engineering


• Entrepreneurial and customer driven spirit


• Hard and efficient worker with strong desire and determination to succeed and grow


• Team player with “never say die” attitude


• Outstanding interpersonal, diagnostics and time management skills

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.



As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).



Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).



No salary provided



Posted March 02, 2015 at 03:07AM from LinkedIn http://ift.tt/1wCLCBv

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