Dell
Dell Enstratius User Interface Tech Writer Sr. Advisor
United States, US - Computer Hardware, Computer Software, Information Technology and Services
Dell Enstratius User Interface Writer- Minneapolis, MN or Remote
We are looking for a highly skilled Technical Writer to create and maintain clear, concise and useful documentation and contextual help for our cloud management products in a highly collaborative, fast-paced, and distributed environment. A technical background and strong communication skills are essential.
Enstratius is now a part of Dell Software Group and is an award-winning enterprise cloud-management software and services provider that delivers single and multi-cloud management capabilities. Enstratius helps organizations manage applications across private, public and hybrid clouds, including automated application provisioning and scaling, application configuration management, usage governance, and cloud utilization monitoring.
The acquisition of Enstratius further enhances Dell’s end-to-end solutions strategy, bringing key capabilities to deliver cloud-management solutions to our customers. Enstratius is available as software-as-a-service or as on-premises software, enabling full control from within a customer’s data center, or via a hosted service. Enstratius currently supports more than 20 public and private cloud platforms, including OpenStack, VMware, Rackspace, Amazon Web Services and Windows Azure, with the added flexibility to easily add new clouds.
Role Responsibilities
-Orchestrate a clear, useful and consistent voice throughout different channels of communication, including contextual help and messaging for highly technical applications and documentation portals
-Acquire a familiarity with our product as well as the cloud computing industry as a whole
-Produce pre and post-sales product documentation for complex software solutions.
-Assists in analyzing user and development requirements to determine the documentation deliverables.
-Conducts peer reviews of documentation where required and assigned, to ensure consistent quality in the documentation set.
-Participates in process improvement activities to consistently increase efficiency and quality in the production of documentation.
-Conducts research into new methodologies and tools to improve the usability and production of the documentation set
Requirements
- Undergraduate degree with an emphasis in English, Education, Journalism, or Information Management.
- Proficiency in word processing, desktop publishing tools, online help systems, and the Software Development Lifecycle.
- Able to work independently, excellent written communication skills, and good conflict-resolution skills.
Qualifications
Preferences
- 4+ years of experience working in technical writing or software development environment
Dell is an Equal Opportunity Employer To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement
No salary provided
Posted May 28, 2014 at 11:13AM from LinkedIn http://ift.tt/1mFerof
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