salesforce.com
Solution Engagement Senior Manager - UKI
Twickenham, United Kingdom, GB - Computer Software, Information Technology and Services, Internet
Solution Engagement Manager (Office Based) - UK & Ireland
Salesforce.com transformed the enterprise software market with cloud computing. We’ve launched business apps and platforms that are as easy to use as Amazon.com and as social as Facebook. And now we’ve got our sights set on the next generation of cloud computing. Recognized as the world’s 4th fastest growing company according to FORTUNE magazine, our portfolio of cloud computing technologies have revolutionized how companies manage and share business information. With more than 7,000 employees, the first enterprise cloud computing company to exceed $2.0B in annual revenue run rate, and more than 100,000 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. We're also one of the "Best Places to Work" (FORTUNE). If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.
The Solution Engagement Manager (SEM) is responsible for setting customers up for success and representing the entire value proposition for Salesforce.com ’s Customers For Life solutions in the presales cycle.
The SEM is an integral part of the sales cycle, acting as an implementation expert working in close alignment with customers and the Salesforce.com sales teams to map out successful implementations.
For each customer engagement, the SEM will assess complexity and propose the right service mix to ensure the customer’s success in their implementation cycle and beyond. This includes positioning the best consulting delivery organization(s) and the right support and training products needed for a customer’s success.
This role will be office based with emphasis on in person collaboration with sales teams and remote virtual meetings with customers. 5% travel required.
Responsibilities:
· Collaborate with sales teams to ensure proper implementation approach is in place to maximize each customer’s success.
· Provide implementation best practices.
· Position support, training and other CFL solutions that may be needed for a successful customer experience.
· Be an expert on partner capability and capacity within their respective region.
Experience/Skills Required:
· Bachelors Degree required
· Strong written and verbal communication skills, executive level presence and experience in facilitation.
· Expertise facilitating virtual meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
· Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
· Ability to link business processes with product/technical solutions.
· 7-10 years experience delivering consulting services, including involvement in scoping and selling services
· 5-7 years of enterprise level project management experience (contract management, risk management, staffing)
· 3-5 years of enterprise software experience. Strongly preferred: CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services
Experience/Skills Desired:
Salesforce.com product knowledge: The SEM will need to have the following salesforce.com certifications within a specified timeframe after their start date:
· Salesforce.com Certified Administrator
· Salesforce.com Certified Sales Cloud Consultant
· Salesforce.com Certified Service Cloud Consultant
Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.
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No salary provided
Posted May 28, 2014 at 06:23AM from LinkedIn http://ift.tt/1nA6sd5
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