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ADP



Client Service Representative

Miami/Fort Lauderdale Area, US - Computer Software, Financial Services, Human Resources

Requisition #: 78083

Job Title: Client Service Representative

Country: United States

State: Florida

City: Miami

Employment Status: Full Time

Job Responsibilities:

(Description):

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.



Service Excellence is a core value at ADP. In our Small Business Services (SBS) division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US. Did you know that nearly 100% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else? How would that kind of success impact your Career and make you feel every day?



As a Client Service Representative at ADP, you will make a difference! It's all about enabling the clients we serve to be more effective at running their business. You make it happen by collaborating with other ADP associates to ensure our products and services deliver winning results. You provide the expert support in payroll, accounting, tax filing, reporting and offer support and training to enable our clients to be better at what they do - run their small business! This role will also afford you with the opportunities to learn and grow, beginning with our excellent formal training program to equip you with the tools you need to be successful, as well as with managing projects and issues of varying degrees of complexity.



Duties include :

• Receiving and providing resolution for incoming client calls regarding ADP's payroll system.


• Collaborating with fellow ADP colleagues in a service center environment to answer questions received from an ADP client regarding our Payroll and HR products.


• Researching & resolving issues with W2's, Money Movement, Tax and reporting.


• You will investigate; research, analyze and resolve simple to highly complex problems.


• Providing assistance to our clients regarding ADP products to ensure full use and understanding of our products' capabilities and procedures.


• Following-up with clients to ensure they were satisfied with the service received.


• Developing and maintaining effective ADP/client relationships and work to ensure the client has a meaningful and positive experience when speaking with an ADP representative.

Enthusiastically performs related duties as required Experience, Skills, Academic: ***Must be Bilingual (English/Spanish) ***Must be able to travel for training

• Bachelor’s Degree required


• Demonstrated ability to provide positive results, professionalism, and a strong focus on Client Satisfaction


• Experience in a Client Services capacity with knowledge of payroll and accounting preferred


• Strong Mathematical Competency including ability to understand percentages, balances, calculations, etc


• Effective oral and written communications skills required, along with good interpersonal skills


• Good organizational skills with focus on detail and accuracy


• Effective time management skills required


• Ability to work under the pressure of time constraints and to prioritize client issues


• Ability to multi-task, and work in a fast paced team environment, high call volumes, meet deadlines and prioritize client issues


• Efficient, accurate typing and ten-key proficiency


• Common office software ability


• A current APA certification is preferred and/or encouraged to pursue once employment begins.


• Must be able to work flexible hours during peak processing periods, including year-end

About ADP : We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.



ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength. Job Category: Client Service

Area of Interest: Customer Service / Support

Locations: United States, Miami, FL



No salary provided



Posted July 24, 2014 at 03:45AM from LinkedIn http://ift.tt/1qBEEJx

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