salesforce.com
Account Executive, Service Cloud
Within 23 wards, Tokyo, Japan, JP - Computer Software, Information Technology and Services, Internet
The Account Executive role focuses exclusively on the Salesforce Service & Support and Contact Center Application. The Commercial AE (Service Cloud) will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. He/she will work in partnership with the existing account-owning AE’s and RVP’s in the regions, and will carry quota for the Service Cloud product sales in their region.
Effective partnering with Commercial Sales AE's is critical to the role. This is accomplished by participating and leading client and prospect meetings or engaging other corporate resources as required, as well as participating in regional forecast calls and account planning sessions. Accurately forecasting sales activity and revenue while creating satisfied and referenceable customers are key responsibilities within the Commercial AE (Service Cloud) position.
Responsibilities:
- To refine sales messaging, prospecting, qualifying, and closing techniques
- To develop and execute successful Service & Support sales campaigns
- To personally create new leads from prospecting efforts and assist others
- To thoroughly qualify leads & sales opportunities
- To leverage business from new & established relationships
- To engage in strategic account planning with field AEs
- To lead discovery and ROI process in key accounts
- To clearly articulate business value to the customer
- To exceed an annual sales quota
- Evangelize the Internet's radical transformation of the customer service applications market.
- Work with product management to distill key functionality and benefits into core product marketing messages.
Required Skills:
- Minimum 5 years of experience with selling software application solutions
- 5+ years experience in software sales.
- 3+ Years call center or contact center business experiences
- Bachelors Degree
- Previous management background is a plus, although this is not a management role
Desired Skills:
- Extensive background in Customer Service or Contact Center solutions
- Consistent overachievement of goals
- Good written, verbal, and presentation skills
- Ability to drive a deep discovery and ROI engagement with customers
- Ability to articulate business value and benefits
- Be creative with strong problem solving skills and the ability to succeed in a fast paced environment
- CRM background
- Proven ability to work well as part of an extended sales team
Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.
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No salary provided
Posted July 24, 2014 at 06:53AM from LinkedIn http://ift.tt/1rO44AL
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