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ADP



Impl Specialist II MA

Orange County, California Area, US - Computer Software, Financial Services, Human Resources

Requisition #: 79913

Job Title: Impl Specialist II - MA

Country: United States

State: California

City: La Palma

Employment Status: Full Time

Job Responsibilities:

(Description):

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.



Insightful expertise is a core value at ADP. In Major Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.



Implementation at ADP. It's what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information - to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.

• Customiz es and installs ADP Workforce Management Solutions such as complete/standard management reports, custom reports, Benefit Accruals, 401k reports and Portal with Content. .


• Consistently executes implementation process and methodology.


• Conducts needs analysis to determine appropriate workforce management solution requirements for new or existing clients.


• Validates and tests solutions. Ensures accuracy of client set up variables (ADP Solutions and Mainframe).


• Assesses the appropriate method and identifies resources for the conversion of client data to ADP systems and software.


• Provides client support.--Seeks client feedback on the products and service to ensure a quality implementation experience for the client.


• Provides feedback/Ensures transition and provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.


• Ensures the successful “hand-off” to other ADP departments following the implementation.


• Participates in project planning and/or facilitates efforts and ensures that assigned orders are accurately maintained and client interactions are documented in accordance with the Backlog Policy.


• Assists with backlog management and effectively manages assigned business through internal systems.


• Ensures timely internal communication to Sales, Implementation Management and Implementation team members and external communication to clients, client implementation team or other 3 rd parties in a consistently and timely, communicates project progress or project plan modification to Project Manager.


• Liaises with other ADP departments for sales opportunities or problem resolution. Participates in task forces and stretch assignments and supports field pilots and product roll outs

Experience, Skills, Academic:

• Previous Payroll experience is highly desired


• Strong Technical experience is highly desired


• Strong service orientation


• 1-2 years business to business client service interface or equivalent education and experience and basic project management skills.


• Competent in Microsoft Office Applications
  
  
  
  • Demonstrated conflict resolution skills
  
  
  • Excellent communication skills (persuasion, motivation)
  
  
  • Excellent analysis skills
  
  
  • Strong relationship building/networking skills
  
  
  • Results-orientation/exceeding client expectations
  
  
  • Organizational skills
  
  
  • Time Management
  
  
  • Resourcefulness
  
  
  • Positive response to changes in work environment or tasks
  
  
  • Practices and promotes open communication
  
  
  • Views situations from multiple perspectives
  
  
  • Maintains focus and overcomes obstacles to complete work.
  
  
  
  

ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.



Job Category: Implementation

Area of Interest: Product Implementation

Locations: United States, La Palma, CA

No salary provided



Posted August 29, 2014 at 05:01AM from LinkedIn http://ift.tt/1wMig2G

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