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Customer Advocate (Dutch) based in Dublin

Ireland, IE - Information Technology and Services, Internet

This position will play a key role in helping shape the future of what excellence in service means! As part of the Global Customer Operations Team, you will work closely with LinkedIn’s world-class staff and member-base that spans the globe. This is a great opportunity for experienced professionals seeking a career with a fast paced, growing company.



Responsibilities

• Interact with LinkedIn’s members on a level that supports the full customer experience.


• Provide education to LinkedIn’s professionals in a multichannel communication environment.


• Develop expertise on a variety of LinkedIn’s products and features. Assist customers with product information and site navigation.


• Establish effective working relationships across multiple departments.


• Liaise with clients on technical issues using advanced trouble-shooting skills.


• Effectively identify problems and issues by performing relevant research using appropriate tools.


• Ensure potential bugs are escalated to correct departments whenever necessary.


• Attend ongoing technical and nontechnical training and development related to existing and potential future roles.

Requirements

• Fluency in written and conversational English and Dutch. Multilingual is a plus.


• A minimum of three years experience in one or more of the following areas or combination thereof: Account Management, Customer Support, Internal or External Sales, Marketing, Public Relations, Privacy or Fraud. Prior online support experience is a plus.


• In-depth knowledge of social media with an emphasis in professional networking.


• Exceptional written and verbal communication skills using a range of established communication channels.


• Consistent and appropriate sense of urgency combined with proper discretion in resolving issues is critical in this role.


• Well developed capacity to embrace change with a consistent, positive approach.


• Strong working knowledge of Microsoft Office and CRM tools.


• Excellent academic qualifications; Bachelor’s Degree preferred or equivalent experience and education considered.

Note: This role is based in Dublin, Ireland. You must have a valid EU work permit to apply for this role.



No salary provided



Posted August 29, 2014 at 05:40AM from LinkedIn http://ift.tt/XXOSqW

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