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Google People Services, Operations Coordinator, University Graduate

San Francisco Bay Area, US - Information Services, Internet

Google's known for our innovative technologies, products and services -- and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google's long-term hiring needs, and you are the glue that ties together a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven -- and excited to share the magic of working at Google.



The Google People Services, Operations function is the services and program management group within People Operations that makes HR stuff easy and intuitive for Googlers. Our global team optimizes people processes, from problem definition to execution. We partner with teams across People Operations and in engineering to bring innovation and technology to the way we attract, retain and grow Googlers worldwide.



We focus on providing an amazing experience to past, present and future Googlers, and work in Google’s fast-paced environment to deliver over 100 operational services, manage the contingent workforce and implement HR programs across over 70 countries. Regardless of location or level of experience, members of the Operations team have the opportunity to create, develop and implement some of the most complex global operations around the world.



Responsibilities

• Take over ownership of one or more Google People Services (GPS) processes, and assume responsibility for operations, management, and continuous improvement of these processes.


• Operate processes that may include highly-reliable data entry around employee information, customer-friendly handling and resolution of user inquiries, questions, and problems, auditing of process data, analysis and resolution of problems and special cases, and communication with HRBPs, recruiters, and other stakeholders.


• Manage processes, including definition, collection, and analysis of process metrics, cooperation, and communication with relevant stakeholders (other People Operations teams, Finance, Legal, HR Business Partners, Staffing), along with relationship and contract management with vendors and outsourcers.


• Improve processes, including identification of problems and opportunities for enhancement of process parameters (quality, error rates, turn-around time and customer satisfaction, etc.), definition and assessment of improvement options, and execution/project management for the respective initiatives.

Minimum qualifications

• BA/BS degree or equivalent practical experience.

Preferred qualifications

• Human resources experience (in particular HRIS/HRMS administration operations).


• Exceptional attention to detail and solid time management and multi-tasking skills.


• Excellent customer service skills and a welcoming and helpful attitude.


• High level of creativity, perseverance, and openness to change.


• Affinity to technology, including intermediate to advanced spreadsheet and word processing skills, Web/Internet/HTML, and experience with enterprise type applications. Experience with process automation utilizing IT applications and tools.

Area



Great just isn't good enough for our People Operations team (you probably know us better as "˜Human Resources"). Made up of equal parts HR professionals, former consultants and analysts, we're the champions of Google's colorful culture. In People Ops, we "find them, grow them, and keep them" - we bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next great Googler, refining our core programs, developing talent or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.



People Operations



No salary provided



Posted February 25, 2015 at 01:42AM from LinkedIn http://ift.tt/1Bqt9df

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