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ADP



Account Manager SBS

Barcelona Area, Spain, ES - Computer Software, Financial Services, Human Resources

Requisition #: 80135

Job Title: Account Manager SBS

Country: Spain

State: Barcelona

City: Barcelona

Employment Status: Full Time

Job Responsibilities:

(Description): Ø Client Retention - Build a good relationship at the client’s senior management level by developing a thorough knowledge of their portfolio and internal culture. Ø Service Delivery - Operational oversight of all services delivered, escalation management as SPOC (Single Point of Contract) problem solving and issue resolution. Ø Contract Management – Manage, negotiate renewals and additional business as well as all other commercial transactions. Ø Communications - Champion ADP´s brand, leadership, products and services to ensure clients engagement. Ø Client Engagement and Encouragement of references - Increase the reference client base by getting your clients actively involved in the ADP Streamline Client Reference Program and client survey initiatives. II. Responsibilities: Ø Monitor and manage the client relationship and ensure satisfaction at headquarter level . Ø Advocate your clients’ needs and the efforts of other business units within the ADP organization that are outside your direct influence. Produce results while acting seamlessly as SPOC to the client. Ø Conduct regular Service Reviews on operational service delivery, and ADP updates on products and services. Ø Act as primary point for client escalationthroughresolution/tracking. Ø Create, maintain and manage the action logto improve theclient experience. Ø Facilitate client to the adoption of ADP Streamline Central Services and support them in the move to the ADP Streamline´s service model (i.e. Consolidated Reporting). Ø Deliver presentations to internal and external executives. Ø Upselling, cross-selling, by identifying new sales opportunities within existing accounts in coordination with the sales team. Ø Submit proactive recommendations on client relationship improvement and internal ADP processes. Ø Monitor and oversee client performance under the terms of the contract, including service delivery. Ø Portfolio management and case management via CRM tool. 1. Experience, Skills, Academic: 1. Experience/Skills: Ø 2+ yr. Account management or 2+ yr. Client facing Ø 1+ yr. Proven experience in project management and/or project coordination Ø 1+ yr. People / Project team management or 1+ yr. in the field of payroll services. Outsourcing experience a plus Ø Perfect communication skills in a client facing context. Ø Ability and enthusiasm in animating virtual meetings involving international parties. Ø International culture and ability to work in a multinational environment. Ø Efficient in English. Additional languages are a plus. Ø Excellent knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint). 2. Education: Ø Bachelor’s Degree preferred or equivalent





Job Category: Client Service

Area of Interest: Account Relationship Mgmt

Locations: Spain, Barcelona, ES



No salary provided



Posted September 30, 2014 at 04:24AM from LinkedIn http://ift.tt/10irLIy

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