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Dell

Client Technical Support Specialist
Greater St. Louis Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description

Dell Inc.'s wholly owned subsidiary Dell Services Federal Government, Inc. (DSFG) is seeking a Client Technical Support Specialist for our St. Louis, MO location. We are looking for personnel with strong Customer Service, Communication and IT Skills. Duties are to staff a Centralized Service Desk (CSD) providing Tier 1 and Tier 2 Support/Remote Support. The majority of the platforms that are currently used are the Windows Operating System - currently using (modified) Windows 7 on the desktop, Microsoft Windows Server 2003 and 2008 Enterprise Server operating systems, Microsoft Exchange 2007 and 2010 and Microsoft Office 2007. The customer service desk is steadily working towards utilizing the ITIL v3 methodology.

The Client Technical Support Specialist must possess a strong understanding of Active Directory, Outlook, VPN/Remote Access and Good Technologies to provide the end user with problem resolution via phone and utilization of remote access tools.

Specific tasks may include:

* Create mail enabled user accounts
* Assist with registration of users Common Access Card (CAC)
* Modify a user's account permissions
* Add user's accounts to Distribution/Security Groups
* Create new Distribution/Security Groups - possibly mail enabled
* Modify Group Permissions on User Folders
* Create , modify and assign permissions to allow users access to the shared mailbox
* Create a new Exchange Public Folder (i.e. Unit Calendar, bulletin
board, etc...)
* Assist users in the configuration of MS Outlook
* Have a working knowledge of the use of a .pst/.ost file and how
to fix problems with .pst's and ost's
* Edit the mail profiles through the control panel
* Reset user's password
* Rebuild user profiles
* Utilize Remedy to submit, modify, resolve, close requests for
assistance
* Ability to assist members with configuring different types of
authorized Cell Phones and Devices in accordance with current regulations.

NOTE: The Centralized Service Desk is staffed 24 X 7 365 days a year. Shift Work including Saturdays, Sundays and Holidays may be required. Normally you will have an assigned fixed schedule. We are currently staffing 5 different shifts.
Availability and Flexibility are the key. DJAM

Required Skills

1+ years experience using Active Directory
1+ years experience with Outlook
1+ years experience with VPN/Remote Access
NACLC investigation is required to start.
Secret clearance required to start.

**Candidate MUST successfully pass a Written Exam and successfully complete the required Qualification Board which is normally held 3-4 weeks after arrival. Failure to pass one or both of these requirements will result in Termination of Employment.

Desired Skills

2+ years experience with Windows Operating Systems
Excellent Customer Service Skills in both received and making phone calls.
Certifications like A+, Network + and or Security + are a plus

Education

Requires a High School diploma or GED equivalent

Experience

Requires at least 4 years of Relevant Experience.

Requirements

Able to lift 25 lbs for short periods of time.

Hazards

None Known

No salary provided

Posted April 28, 2015 at 02:36AM from LinkedIn http://ift.tt/1EyvJ0n
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