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Oracle

Service Delivery Manager- Oracle Managed Cloud Services
Reading, United Kingdom, GB - Information Technology and Services

Service Delivery Manager -Oracle Managed Cloud Services

 

Due to current and forecasted growth- we are now recruiting a new Service Delivery Manager in the UK to manage the relationship with a number of key Oracle Cloud Services customers.

For more information contact me directly at anne-marie.mcguinness@oracle.com  or apply online 

 

Preferred Qualifications

 

Oracle Managed Cloud Services (OMCS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. OMCS delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.  OMCS is responsible for the hosting and ongoing management/maintenance of Customer IT systems hosted either in one of Oracle's datacentres (@Oracle) or at a customer or third party location (@customer)

 

The SDM will develop and manage the OMCS relationship with designated account(s) throughout the engagement in order to maximise the customers' use of OMCS Services, drive high degree of satisfaction and referenceability, and protect and enhance OMCS revenue streams 

 

RESPONSIBILITIES:

 

• Representing the customer within Oracle and act as their advocate
• Managing the contract or delivery engagement as defined by OMCS line management, including creating and maintaining accurate service documentation
• Acting as an ambassador and primary contact for OMCS
• Developing cross team relationships, and work with these teams in delivering a comprehensive service to the customer
• Developing and maintaining relationships with senior management across lines of business within the designated account(s) and relevant third parties
• Establishing a relationship with the account(s) in order to encourage participation in development activities
• Offering and delivering change management advice to the account
• Planning and deploying appropriate OMCS activities to ensure effective delivery within agreed budgetary constraints
• Establishing and communicating the Service spectrum within the account(s) and identify potential sales opportunities
• Ensuring the OMCS strategy complements and enhances the overall account strategy
• Advising the account on the most effective and efficient way to use Oracle support services and products
• Establishing the account(s) as a referenceable customer
• Assuring and improving the quality of the service and maintain accurate account information
• Assisting in renewal of OMCS contracts and contribute to pre-sales activities
• Identifying additional opportunities for customers to engage with Oracle, such as technical events and business

 

ACCOUNTABILITIES:

 

• Work with other Oracle lines of business to create and maintain the Account Plan for each relevant account(s)
• Provide regular progress reviews and share information, methodologies and good practice to the account(s) and the relevant Oracle lines of business
• Ensure all account(s) have up-to-date information and knowledge in all relevant Oracle products and services
• Ensure all service components and documentation required, either contractually or as part of a programme, are developed and maintained.
• Monitor OMCS service effort and report against agreed budget(s)
• Manage revenue and margin for account contracts
• Maintain accurate customer information
• Work in line with customer working practices and procedures, if contractually agreed
• Operate in line with Oracle's business processes and procedures

 

 

to £75k plus benefits

Posted April 29, 2015 at 06:28AM from LinkedIn http://ift.tt/1HYGcox
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