Associate Account Strategist, AdWords SMB, University Graduate
Within 23 wards, Tokyo, Japan, JP - Information Services, Internet
You will participate in the Business Associate Program - a two year developmental program which offers practical training, equipping you with the business, analytical and leadership skills needed to be successful at Google. During the BA Program, you will be rotationally placed in two teams within SMB - SMB Global Customer Services team and SMB Sales team. You’ll work with a wide variety of SMB advertisers, developing a strong network within the Google community and a deep understanding of our products and customers - the real foundation of Google.
To our customers, you are the face of Google. You listen to our customers’ needs, understand the details of individual campaigns, resolve their questions and explore and uncover business opportunities. Working with your customers, you set the vision and the strategy for how our customers’ products and services reach thousands or millions of users. You work with a highly engaged team and bring creativity to grow and transform the business. Work is done in a structured environment, which emphasizes productivity, quality and customer satisfaction.
SMB Global Customer Services:
As an SMB Services professional at Google, you’ll work with a wide variety of SMB advertisers delivering the optimal advertising solution for each customer. Your entrepreneurial drive and expert product knowledge will enable SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow.
SMB Sales:
As an SMB Sales professional at Google, you are always reaching for ambitious performance goals. You work with a wide variety of SMB advertisers delivering the optimal advertising solution for each customer. Your strong interest in sales and the digital economy, entrepreneurial drive and expert product knowledge enable SMB advertisers to expand their businesses with Google's latest advertising products and solutions. In this position, you will proactively reach out and position advertising solutions spanning all Google offerings including, but not limited to account optimizations, Google Display Network, and mobile. Your understanding of online media and your commercial acumen shape how new and existing businesses grow.
To Apply:
Click the “Apply Now” (“今すぐ応募”) button to fill out the application form. You will need to complete the entire application form in one sitting, as we are not able to save your progress.
When filling out the application form, please be sure to complete ALL steps below to be fully considered:
[A] Complete the “Education” field including your major and GPA in the application form
[B] Upload your resume in English in a PDF format (in your resume, be sure to include your expected graduation month and year)
[C] In the “Cover Letter” section, provide your answers either in English or Japanese to the following questions. Be concise and be yourself.
1) What do you think you can bring to Google?
2) Tell us an episode or experience that you would like to share with us that most demonstrates who you are.
3) Tell us how you got to know about this career opportunity (e.g., OneDay@Google, Bootcamp, Googlers, career center, company seminar at university, etc.).
4) Optional: if you need any physical (mobility) accommodation such as sign language interpretation, wheelchair assistance, etc., during the hiring process, please tell us. We’ll do our best to accommodate your physical needs.
Applications are due by Monday, January 20, 2014 at 11:59pm JST.
Our team will review complete applications on a rolling basis beginning in December 2014 and reach out to applicants by January 2014. It is strongly recommended that you apply early. Also, we accommodate applicants residing overseas on a case-by-case basis. We appreciate your patience while we consider your application.
Responsibilities
- Consistently deliver against assigned tasks, while prioritizing and delivering outstanding customer experience to Google’s advertisers.
- Communicate with customers effectively by phone, email and/or live chat.
- Implement creative ways to improve our customer relationships and increase revenue by upselling and promoting other Google products.
- Provide strategic and consultative advice to help advertisers get the best ROI on their advertising investment and/or solve technical issues for customers.
- Through your direct exposure to SMB advertisers, share and collaborate with Specialists, Engineers, and Product team members on new feature development.
Minimum qualifications
- Currently enrolled in a Bachelors or Masters degree program in any major.
- Be able to start in April 2015.
- Speak and write English and Japanese fluently and idiomatically.
Preferred qualifications
- Previous experience or strong interest in sales, marketing, consulting or customer support.
- Strong interest in the Internet and Google’s technology and business.
- Strong problem-solving and analytical skills, with an ability to see both detail and big picture issues.
- High tolerance for ambiguity and ability work to in fast-paced, constantly evolving environment.
- Proactive, independent worker with the capacity to lead, motive and work well with others.
Area
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
Tokyo
No salary provided
Posted August 28, 2014 at 04:32AM from LinkedIn http://ift.tt/1pkyo7z
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