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Enterprise Services Specialist

Bengaluru Area, India, IN - Information Technology and Services, Internet

Enterprise Services Specialist – Bangalore



The LinkedIn Vision “Create economic opportunity for every professional in the world”

LinkedIn operates the world’s largest professional network on the Internet with more than 200 million members in over 200 countries and territories. We add over 2 new members every second. Your professional network of trusted contacts gives you an advantage in your career, and is one of your most valuable assets.



LinkedIn Culture

We are looking for intelligent problem solvers who are inspired and motivated to change the world. We have a great culture that values big ideas, creative thinking, and teamwork. You will work with the brightest people in your industry that together are building a company that is creating economic prosperity for professionals around the world.



The Opportunity

The Enterprise Services Specialist position serves as the point of contact for all contacts and support aspects with LinkedIn Corporate Solutions accounts. It is imperative to identify opportunities for proactive discussions with users and recommendations as to how LinkedIn may assist in meeting overall hiring objectives. The position is the customer’s source for LinkedIn product information and communication for optimizing LinkedIn services. The incumbent will have a strong understanding of basic business and will be required to apply solutions to the customer’s environment.



The Enterprise Services Specialist role will require tight coordination with a wide range of LinkedIn teams, including: Sales, Recruitment Product Consultants, Product Support, Direct Marketing and Advertising Operations.



Duties: Incumbent has responsibility to provide support to LinkedIn’s Corporate Solutions clients.

• Work within a queue support model with specific daily targets on the number of customer contacts completed and quality of resolution.


• Analyze and understand the client and their business, answering all product inquiries and questions.


• Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.


• Document all communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management.

Qualifications



Education: Any graduate. Product, technical or business certifications will be an advantage.



Experience

• Solid customer support experience or account management (3-5 years). Direct experience of working in internet, mobile, IT companies is an advantage.


• Strong technical and product support/troubleshooting background.


• Experience in analyzing data, trends and client information to identify product or service growth opportunities.


• Experience using Microsoft Office products including preferred: Excel, Word, Access, Outlook, and PowerPoint a must.


• Excellent oral and written communication experience.

No salary provided



Posted August 27, 2014 at 04:34AM from LinkedIn http://ift.tt/1pgb4Yw

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