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salesforce.com



Senior Program Manager

Israel, IL - Computer Software, Information Technology and Services, Internet

Founded in 1999, Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies, including our flagship sales and CRM applications, help companies connect with customers, partners, and employees in entirely new ways. With more than 100,000 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.



Salesforce.com Services is seeking a Senior Programme Manager.





We are seeking innovative and passionate Programme Manager who share our vision of bringing the power of cloud computing to enterprises. Programme Managers are experienced professionals on our project teams responsible for overseeing the production of deliverables. They work closely with various technical and non-technical team members; managing and running more complex, enterprise and strategic technical projects. Our Project Managers are subject matter experts who actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.



Responsibilities:

• Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.


• Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.


• Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.


• Facilitate requirements gathering and assist with the creation of project deliverables, as needed.


• Facilitate and own the creation of salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.


• Provide hands on configuration / customization of the salesforce product.


• Adopt a standardized development lifecycle methodology for all projects.


• Identify opportunities to leverage all Salesforce technologies.


• Facilitate review sessions with the client and your team.


• Participate in end to end implementation planning including project management, issue management, communication and change management.


• As necessary, write and review QA and UAT test scripts.


• Manage UAT with end users including coordination and user acceptance signoff.


• Prepare user documentation and training documentation as necessary.


• Leverage business knowledge and expertise to drive business process improvements.


• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.


• Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.

Required Skills/Experience:

• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.


• Implementing enterprise-wide Salesforce.com CRM applications.


• Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.


• Demonstrated project management skills with teams of up to25 people.


• Demonstrated history of delivering high quality results on schedule and within budget.


• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.


• Ability to weigh business and technical requirements to produce project plans and estimates.


• Extensive external consulting experience, including CRM consulting; and hands-on experience with one or more CRM software product such as Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, Salesforce.com, etc.


• Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.


• Manage and communicate with remote developers during non-traditional business hours.


• Ability to work effectively in a fast paced, high energy, team-oriented environment.


• Ability to multi-task and perform effectively under pressure.


• Must be able to travel

Desired Skills/Experience:

• PMP Certification.


• Experience with business process expertise around Marketing, Sales, Customer Service, or Vertical (i.e. Financial, Life Sciences, or Semiconductor).


• Application development experience with JavaScript, XML, HTTP, Java, C++, ASP, SQL.


• Salesforce.com Certifications (Admin, Consultant, Developer), preferred, not necessary.


• Experience with Salesforce.com configuration and custom development.


• "Big 5" consulting experience is preferred.

Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.



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No salary provided



Posted August 29, 2014 at 09:36AM from LinkedIn http://ift.tt/1zQUu1R

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