Dell
BPO Sales Specialist
United States, US - Computer Hardware, Computer Software, Information Technology and Services
BPO Sales Specialist - U.S. Remote
Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a BPO Sales Practitioner ( Business Development) Consultant to join our team.
The economic environment has never been more volatile. With Dell, you’ll get the tools and solutions you need to innovate and adapt more quickly to changing economic conditions. By relying on our financial management systems experts to identify and implement proven technologies, you can improve customer satisfaction levels, reduce operating costs and achieve compliance to industry regulations. At the same time you will be able to boost performance, and better understand and engage your customers.
Role Responsibilities
- Drive business growth (pipeline creation and demand management) for the BPO Practice and perform pre-sales solution function.
- Lead and own end-to-end RFI/RFP proposal entailing solution, scope document, risk profile, legal and corresponding financials.
- Provide domain BPO support for due diligence and workshops for prospective customers.
- Collaborate with vertical sales teams to draw out sales strategy blueprint for new logos and existing customers.
- Constructs risk assessments and corresponding remediation plans relative to custom solution proposals. Timely submission of proposal, often under tight deadlines.
- Compose applicable services agreements (e.g. Statements of Work, SLA documentation, etc.) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution.
- Supports deal negotiation and closure to include transition support to service delivery.
- Follow all organizational standard operating procedures relative to cost modeling, approvals and reviews, and all other associated workflow, documentation and deliverables.
- Participates in applicable win-loss reviews and incorporates learning’s into future solutions.
QualificationsRequirements
- 8 plus years’ experience in business development and/or solution architect role with 5 plus years’ experience in BPO
- Past experience in selling multi-year contact center and back office contracts
- Deep understanding of B2C/B2B models and how to apply to customer's business.
- Prior experience with staffing services deals will be an advantage
- Ability to network with CxO’s
- Possess an understanding of BPO delivery models and standard SLA’s.
- Excellent presentation, communication skills and customer engagement experience.
- Experience with RFP/Tenders containing BPO requirement and specifications.
- Bachelors Degree
Preferences
- MBA a plus.
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
Come join us. For more information, visit us on the web at www.dell.com/careers.
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Dell is an Equal Opportunity Employer To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement
No salary provided
Posted October 30, 2014 at 08:28AM from LinkedIn http://ift.tt/1wJ1pvw
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