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ADP



HCM Service Cnsltnt 1C030J

Jacksonville, Florida Area, US - Computer Software, Financial Services, Human Resources

Req #



101291



Job Title



HCM Service Cnsltnt-1C030J



Job Category



Client Service



Work Location



Jacksonville FL (10407 Centurion Parkway North - 19011)



Employment Status



Full-Time



Job Description



Related Searches: Entry-Level, Tax, HRIS, Payroll, Customer Service, Consulting, Systems, Resume, Interview, Job Description, Position, Jobs, Work



ADP is hiring a Customer Service Consultant. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success.



Unlock Your Career Potential: Customer Service at ADP. You make it happen by collaborating with clients and other ADP Associates and to ensure our products and services deliver winning results. You provide the accurate support that makes our integrated solutions stand out in an increasingly competitive global marketplace.



We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.



RESPONSIBILITIES:

• Serve as a consultant in servicing ADP's products/technologies


• Use breadth of expertise to service ADP's clients


• Solve client problems; taking a broad perspective to identify solutions


• Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director


• Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.


• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience

QUALIFICATIONS REQUIRED:

• Bachelor's Degree is required; equivalent in education and experience considered


• At least 3 years in a customer service environment, with proven ability to produce positive results


• At least 1 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  
  
  
  
  
  
  
  PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  
  
  
  
  
  
  • A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
  
  
  • Strong client relationship building skills
  
  
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  
  
  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
  
  
  • The ability to learn and apply basic concepts in new situations
  
  
  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
  
  
  • Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
  
  
  • Proficiency in the latest web technologies and working knowledge of various operating systems
  
  
  • A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive
  
  
  • The ability to collaborate and work in a team environment as well as work independently while making sound decisions
  
  
  • Good knowledge of industry tools
  
  
  • Excellent analytical and time management skills
  
  
  • Excellent communication skills - both verbal and written
  
  
  
  
  
  
  
  About ADP
  
  
  
  Software in the Cloud. Experts on the Ground:
  
  ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
  
  
  
  EEO Statement
  
  
  
  ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.

No salary provided



Posted November 27, 2014 at 03:54AM from LinkedIn http://ift.tt/1FuQG9i

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