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Dell



Inside Product Specialist II

Penang, Malaysia, MY - Computer Hardware, Computer Software, Information Technology and Services

Principal Accountabilities

• Responsible for direct selling of solutions and offerings which includes Spare Parts, installation and spare parts via receiving and making outbound calls.

• Develop/Maintain strong and good engagement model with segment sales as well as key customers


• Work closely with Inside & Field Sales to develop & identify new opportunities & to maintain / support existing large corporate customers


• Strong ownership of each order from inquiry to delivery of the services/parts to the Customers


• Ensures timely distribution and accurate quotations, qualify opportunity and follow-up to close deals


• Qualifies & identifies opportunities and follow-up on potential deals


• Responsible for weekly update of the sales funnel

Job Scope & Responsibilities



- Services existing accounts, obtains orders and establishes new accounts by planning and organizing work schedule to call on existing or potential customers (via Power Hour)



- Focuses sales efforts by studying/focusing on customer’s business needs/requirements



- Keeps mgmt informed by submitting activity and results reports such as daily call reports, weekly work plans, tap ratio and funnel updates



- Monitors competition by gathering current market place information on pricing, new products (spares and solution offerings), etc



- Resolves customer complaints by investigating problems, developing solutions, and always maintains the highest ethical standards by doing the right thing



- Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity.



- Manage product/service mix, pricing and margins according to agreed aims.



- Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.



- Stay informed and updated on the latest service offerings and circulates relevant information to the team/organization as appropriate.



- Drive attainment of sales revenue and margin, as well as track and drive sales and productivity metrics.



- Manage all aspects of Customer Experience, Sales performance metrics, segment engagement, and marketing engagement.



Qualification

• Degree or equivalent in any discipline or a minimum of 2 years sales and/or customer service experience with proven track record


• Have a great sense of urgency and IT knowledge will be and advantage


• Highly motivated and result oriented


• Ability to speak read and write English or Mandarin or Thai or Vietnamese


• Independent, in terms of follow-up and taking ownership


• Ability to thrive in a fast-paced and demanding environment.


• Excellent interpersonal skills and must be a strong team player.

Qualifications Qualification

• Degree or equivalent in any discipline or a minimum of 2 years sales and/or customer service experience with proven track record


• Have a great sense of urgency and IT knowledge will be and advantage


• Highly motivated and result oriented


• Ability to speak read and write English or Mandarin or Thai or Vietnamese


• Independent, in terms of follow-up and taking ownership


• Ability to thrive in a fast-paced and demanding environment.


• Excellent interpersonal skills and must be a strong team player.

No salary provided



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