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Google



Associate Account Strategist (Russian with Belarusian, Azeri, Kazakh), Global Customer Services

Wroclaw, Lower Silesian District, Poland, PL - Information Services, Internet

As an SMB (Small and Medium-sized Businesses) Services professional at Google, you’ll work with a wide variety of SMB advertisers delivering the optimal advertising solution for each customer. Your entrepreneurial drive and expert product knowledge will enable SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow.



To our customers, you are the face of Google. You listen to our customers’ needs, understand the details of individual campaigns, resolve their questions and explore and uncover business opportunities. You set the vision and the strategy for how our customers’ products and services reach thousands or millions of users. You partner with a highly engaged team and bring creativity to grow and transform the business. Work is done in a structured environment, which emphasizes productivity, quality and CSAT targets.



Supplementing your core role, you’ll participate in a two year developmental program which offers training, equipping you with the business, analytical and leadership skills needed to be successful at Google. At the end of the program, you’ll have a deep understanding of our products and customers - the real foundation of Google.



Responsibilities

• Prioritize and deliver outstanding customer service experience to Google's advertisers, publishers and/or users.


• Manage customer inquiries by phone, e-mail and/or live chat.


• Implement creative ways to improve our customer relationships.


• Provide strategic and consultative advice and help solve technical issues by working with a large number of businesses from your market.

Minimum qualifications

• BA/BS degree or equivalent practical experience.

Preferred qualifications

• Experience or internships in sales, customer service, account management, marketing or consulting.


• Demonstrated experience troubleshooting or resolving customers queries.


• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.


• Demonstrated capacity to lead and/or motivate others around you.


• Excellent written and verbal communication skills in English and in the language you would support.

Area



When our millions of advertisers and publishers are happy, so are we! Our team of entrepreneurial, enthusiastic and client-focused team members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are laser-focused on the unique needs of small- and medium-sized businesses -- businesses that often serve an exclusively local audience. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. Together, we create and implement business plans broadly for small businesses of every stripe.



Sales Operations



No salary provided



Posted November 28, 2014 at 12:22AM from LinkedIn http://ift.tt/11zNKLk

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