Dell
Client Pro Support Polish
Slovak Republic, SK - Computer Hardware, Computer Software, Information Technology and Services
Client Technical Support Agent - Polish Customers - Bratislava
Department: Global Support and Deployment – GSD
Responsible for providing technical support for Dell Client Support Customers via phone. The Technical Support Specialist is the first point of contact for client customers with hardware-, operation system and application issues.
Role Responsibilities:
- Provides first-level technical support on Dell supplied client products
- Identifies and resolves issues affecting customer client systems
- Uses troubleshooting techniques and tools to identify technical defects/issues
- Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
- Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
- Engaging necessary support staff to resolve escalations in as short a timeframe as possible
- Attends required technical training sessions and makes effective use of assigned lab time
Qualifications
- Thorough working knowledge of client and network architecture/technology
- Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
- Excellent interpersonal skills
- Excellent telephone and customer handling skills
- Fluency in Polish and good English
Preferences:
- Thorough working knowledge of Dell supplied applications
- Thorough knowledge of Service Procedures
- In-depth knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines
- Using troubleshooting skills
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
Life at Dell means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
No salary provided
Posted November 28, 2014 at 05:21AM from LinkedIn http://ift.tt/1vUn1Hg
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