salesforce.com
Senior Collections Analyst
Indianapolis, Indiana Area, US - Computer Software, Information Technology and Services, Internet
Job Title: Senior Collections Analyst
Job Family: Accounting
City: Indianapolis, IN : Description
About the Salesforce Marketing Cloud
The Salesforce t Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We're driven by a deep understanding of marketers' needs-because we're marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology.
By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth. Consistently ranked by employees as one of the "Best Places to Work," the Marketing Cloud team shows you what being Orange is all about!
About the Position
The Senior Collections Analyst will report to the Global Manager of Credit & Collections and be responsible for the collection of past due accounts. The ideal candidate will work closely with the order-to-cash and Sales teams and must be results driven, with the ability to multi-task and work in a fast paced, team environment. This position is based in the historic Guaranty Building on downtown Indianapolis, Indiana's bustling Monument Circle.
Responsibilities
A successful Senior Collections Analyst at Salesforce Marketing Cloud must be able to interpret customer contracts as they impact credit risk analysis, cash flow, billing and collections.
- Respond to customer account inquiries and follow up on issues through resolution via email or phone.
- Investigate delinquent accounts, send collection emails and letters, call customers, and press for prompt payment of outstanding invoices.
- Negotiate payment arrangements and promissory notes as needed.
- Preparing documentation of collections history and customer outstanding balances for unresolved accounts that need to be sent to internal Legal department or outside collections
- Will be required to build relationships across the organization as well as within their immediate collections area to gain support and increase speed of execution of new strategies.
- In addition, the analyst will be responsible for the creation and interpretation of analysis/reporting/validations connected not only to models developed by the team but also ones used in day to day operations and forecasting.
- Tasks will include, but are not limited to: Leading and engaging their peers in day to day operations, reporting and analysis on modeling performance, portfolio trends, performance metrics, strategy performance analytics, development of new collection tools, creation of segmentation strategies, etc.
- Other duties as assigned.
Requirements
- Positive attitude, high energy and ability to multi-task
- Experience in a fast-paced environment
- Excellent planning, time management, communication, research, decision-making, organization, and interpersonal skills.
- Minimum of 3 years of experience in accounts receivable/credit and collections
- BA/BS degree with emphasis in Business Management or Accounting preferred
- Strong communication skills with the ability to develop relationships across departments and with key customer contacts. Need to understand how to reach the decision maker in an organization
- Experience with Accounting systems such as Oracle, SAP, or JD Edwards and k nowledge of MS Office products including Word and Excel
- Experience using Salesforce.com highly desired
- Fluent in a foreign language highly desired
No salary provided
Posted December 30, 2014 at 02:37AM from LinkedIn https://www.linkedin.com/jobs?viewJob=&jobId=25804917&trk=api*a130653*s139051*
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