Dell
Business Systems Consultant
Washington D.C. Metro Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description
Dell Services Federal Government is searching for a Business Systems Consultant to provide cost effective business systems and applications analysis in support of the development and implementation of business applications. Includes evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and configuration. Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements. Operates as a liaison between technical personnel and the appropriate end-user department. Evaluates and translates end user needs and problems to technical associates and/or vendors where appropriate. Understands the business implications of technical solutions, and assists in defining and documenting the technology solutions to support any future business needs. Teaches end users new technology and enhancements using all appropriate communication tools as well as providing support for existing system.
The person in this position will have technical expertise in Agile SDLC and can understand the vendor's process and methodologies such as a scrum master with vendor management and program analysis experience. This person will help monitor Master Contract compliance by the awarded Prime Contractor responsible for delivering end-to-end; ETS2 automated official travel services to their task ordered customer agencies and other Federal civilian customers, and for serving as the PMO's primary interface to that vendor's ETS customers. The individual will advise on Federal agency TMC transitions and migrations.
* Work closely with multiple Government agencies and 3rd party Federal Vendor to facilitate implementation schedules for travel application.
* Quickly build trusted advisor relationships with customer agencies to resolve issues and mitigate risks to support go-live dates and maintain forward momentum for the ETS2 program.
* Lead working group to discuss customer integration topics, issues, and concerns. Activities include planning working with the vendor to plan quality meetings. Also, distribute meeting materials and facilitate meetings.
* Communicate with the PMO executive team to advise overall program status, including critical path and critical success factors.
* Within the PMO, work to identify and streamline business processes to improve team performance and establish best practices.
* Expand to new Government markets by advocating the value of the ETS2 program to save Federal Taxpayer dollars to influence laggard agencies to join the program
* Collaborate with cross-functional ETS teams (e.g. City Pair Program, Contracts) to support continued program success.
Required Skills
* Lead for managing and tracking performance related to the Notice of Concern (NOC)
* Lead for the Gap Analysis effort: Intent is to identify performance and compliance issues by comparing Master Contract requirements (800+) vs. Service provided
* Active participation in other ETS2 vendor performance monitoring activities such as the QASP, Semi-Annual Performance Reviews (SAPR), Monthly Status Reports (MSR), etc
* Closely work with Contracting to review, research, analyze, and recommend contract actions for existing issues based on the interpretation and intent of Master Contract requirements.
* Lead for Agency engagement with ETS2 vendor to identify key service area issues and drive towards resolution
* Owner of VPT Log to track all vendor issues reported by CSRs and ensure proper engagement with the vendor and timely resolution (e.g., weekly meetings, day-to-day activities)
* Monitor vendor release activities:
o Ensure timelines are met
o Release notes are up to date and work on improvements
o Supervise vendor team testing of known issues to ensure issues tracked are properly fixed
o Manage and post internally at the PMO internal issue log as well as manage expectations for vendor issue log as a deliverable to the government
* POC for the ETS2 vendor on the Usability task force, Change Review Board (CRB), and click stream analytics development
Desired Skills
* Responsibilities include issue identification, research, analysis and resolution in compliance with ETS2 Master Contract provisions, official government travel policy and established government travel programs (e.g., FedRooms and City Pairs) and business rules.
* Familiarity with one or more of the following Federal government business travel services/systems: Defense Travel System (DTS), E2 Solutions, FedTraveler.com, Concur travel and expense management products (CGE, Concur Government Edition) and/or GovTrip.
* Knowledge of Federal government travel policy (e.g., FTR, JTR and/or JFTR).
* Knowledge of Federal government, strategically sourced, official travel programs (e.g., City Pairs Program and FedRooms).
* Lead large complex projects from initial task order through the implementation life cycle to deployment and operational maintenance.
- Aquisition management experience
Education
Bachelors Degree or a combination of education and experience
PMP required
Experience
Typically requires at least 10* years relevant experience without a Degree; 6+ years relevant experience with Undergraduate Degree; 4+ years relevant experience with Graduate Degree
Requirements
None
Hazards
None
No salary provided
Posted April 27, 2015 at 03:08AM from LinkedIn http://ift.tt/1z4Cc2u
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