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Dell



Inside Sales Account Manager

Amsterdam Area, Netherlands, NL - Computer Hardware, Computer Software, Information Technology and Services

Role overview



As Inside Sales Account Manager you are responsible for the direct sales of Dell's products and services in the Netherlands therefore you establish and develop customer relationships with appropriate customer contacts.



Role responsibilities

• Sell Dell's products and services by placing outbound customer calls, placing outbound prospect calls and responding to customer inbound calls


• Establish customer relationships with the "decision making unit", such as Purchasing, Manager, IT Manager, Finance Manager, General Director and other influencers


• Fully profile all customers to gain an understanding of IT opportunities


• Maintain and report on sales activities to identify buying influences, customer and competitive trends


• Manage customer expectations and enhance the customer experience


• Forecast account revenue and margin on a daily, weekly and monthly basis


• Maintain awareness of market conditions and competitors' products and pricing


• Develop plans to maximize Dell's "Share of Wallet" in the account base


• Achieve weekly, monthly and quarterly targets in line with Dell's strategic initiatives


• Produce management information such as reports and metrics to help assess our current and projected position against forecast, plan and targets and to take appropriate action where required


• Troubleshoot escalated problems to ensure achievement of targets and customer satisfaction


• Manage all bids and tenders efficiently and effectively

QualificationsRequirements

• Bachelor or Master degree


• Excellent verbal and written communication skills in English and Dutch is required

Preferences

• Experience in the ICT industry


• Proven track record in a target driven environment


• Excellent customer focus and interpersonal skills


• Strong organizational, planning and analysis skills


• Strong business acumen


• Strong time management skills


• Must be a team player

Company Description



With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.



Why work with us?



Life at Dell means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationships.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.



No salary provided



Posted October 30, 2014 at 08:25AM from LinkedIn http://ift.tt/10BatqI

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