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Salesforce.com



Business Analyst Intern, IT

San Francisco Bay Area, US - Computer Software, Information Technology and Services, Internet





Job Summary:



Salesforce.com IT is hiring for your dream job. IT @ Salesforce.com is looking to effectively double the size of its engineering teams that support Employee Success business processes as we prepare for growth and explore new business models.

Why Salesforce.com IT: We build teams that are smart, creative and fun. We work hard and play hard and believe that each individual can make a difference. Continuous personal and professional development of each individual is core to a high performing organization.



We are seeking a talented Business Analyst to help us better capture, organize, report, and utilize data generated by our IT department. This person will be responsible for data capture, analysis, and reporting to help improve understanding of key business and support metrics. The ideal candidate will be able to learn quickly, work in a fast paced, team-driven environment, and have the ability to communicate well with both technical and non-technical staff.



Responsibilities:

The Business Analyst will be responsible for understanding business goals and designing reports and capturing appropriate data/metrics to illustrate operational trends and results to management. He/she will be directly involved in determining what data to capture, creating reports, designing dashboards, and communicating information to users at all levels of the company. This role may make recommendations and/or create tools and processes to improve data capture, storage, and analysis capabilities.

Responsibilities and/or requirements include:

• Strong knowledge of data analysis and reporting


• Ability to quickly learn business processes and create/implement a supporting data capture plan


• Creation of reports in Salesforce.com internal support ticketing system


• Ability to combine reports and data from multiple sources into a single document


• Creation of visually striking and clear reports, dashboards, infographics, etc


• Presentation of reports and dashboards to various levels of management


• Creation of dashboard reports


• Demonstrated ability quickly adapt to changing business requirements


• Demonstrate strong customer focus and ability to communicate with multiple levels of the organization


• Ability to communicate technical information to both technical and non-technical personnel


• Contribute to the department’s knowledge base through research, projects, and documentation


• Identify and recommend efficiency and workflow improvements to management


• Work independently on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Required Skills/Experience:

• Outgoing person who enjoys helping people and working in a team environment.


• Strong research and problem solving abilities.


• Ability to work independently under general direction.


• Current knowledge of PC or Mac and relevant data analysis and reporting software packages.


• Must have excellent verbal and written communication skills.

Desired Skills/Experience:

• Experience with the Salesforce.com application including dashboards and reporting tools in a business or academic environment.


• BS, MS, or PhD degree (or undergrad/graduate student working toward degree) with concentration in Business, MIS, Statistics, Math, Computer Science, Engineering or related field

• Basic understanding of business processes (one or more of IT, marketing, sales, finance, support)

Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com. Accessibility - If you require accessibility assistance applying for open positions please contact applicant_access@salesforce.com



No salary provided



Posted October 31, 2014 at 01:47AM from LinkedIn http://ift.tt/1zPJmrn

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