Salesforce.com posted a job you might be interested in

Salesforce.com



TechForce Support Specialist

Portland, Oregon Area, US - Computer Software, Information Technology and Services, Internet





TechForce Support Specialist

Location: San Francisco

Start Date: Summer 2015

***Targeting students currently enrolled in a four year accredited university***



Job Summary:

We are looking for a TechForce Support Specialist to support our staff at Salesforce.com in San Francisco. In this role, you will provide level 2 and 3 remote and local IT and desktop support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software. As a Desktop Support Specialist you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of all desktop systems and technologies in use and act as the final escalation point for the team. The ideal candidate will have some experience with desktop support in a mid to large size Enterprise.



Responsibilities:

• Responds promptly to escalations for technical support via phone and email


• Installs, configures and troubleshoots hardware including: laptops, workstations, printers, phones, videoconference units and mobile devices.


• WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of technologies (LAN/ Broadband/Wireless)


• Support Security Standards (anti-virus/anti-spam/firewall/patching)


• Manage multiple vendor relationships


• Work with Helpdesk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages


• Create and maintain user accounts, passwords, data integrity, system access & security


• Document case status and provides updates to management and end-users


• Develop, document, and maintain standard operating procedures, best practices and customer service guidelines


• Own IT projects and drive project deliverables for the team


• Participate in interviewing, training and mentoring junior team members


• Drive quality and adherence to best practices within the team, including delegating low complexity work to the Helpdesk
  
  Required Skills:
  
  
  
  • BA/BS Degree
  
  
  • Excellent verbal and written technical documentation skills
  
  
  • Strong team player with service-oriented attitude and customer focus
  
  
  • Strong research and problem solving abilities are required
  
  
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends
  
  
  • Must be a go-getter and salesforce .com enthusiast who thrives on working in fast-paced environment
  
  
  
  
  
  Desired Skills:
  
  
  
  • Polycom and Video Conferencing solutions experience
  
  
  • Linux support experience
  
  
  
  
  
  
  • Knowledge of Cisco software and hardware
  
  
  • Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)
  
  
  
  
  
  
  
  Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com. Accessibility - If you require accessibility assistance applying for open positions please contact applicant_access@salesforce.com

No salary provided



Posted October 31, 2014 at 01:47AM from LinkedIn http://ift.tt/1yL7MOe

via IFTTT