salesforce.com
Email QA Specialist
Indianapolis, Indiana Area, US - Computer Software, Information Technology and Services, Internet
Five Continents. One Team.
United by a passion for customer success.
We’re digital marketing experts. We’re social media gurus. We’re focused on customer success. We’re global travelers. We’re quirky, fun-loving, hashtag-obsessed team players. We are the Salesforce ExactTarget Marketing Cloud, and we’re bright Orange!
About the Salesforce ExactTarget Marketing Cloud
The Salesforce ExactTarget Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We’re driven by a deep understanding of marketers’ needs—because we’re marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Joining forces with salesforce.com, pioneers in cloud computing, we offer an even more superior experience to our customers and employees.
By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth. Consistently ranked by employees as one of the “Best Places to Work,” the ExactTarget Marketing Cloud team shows you what being Orange is all about!
About the Position
The Quality Assurance Specialist works within the ExactTarget Marketing Cloud Services team to provide quality assurance reviews, input and other support throughout the process of developing, coding and launching email campaigns and related landing pages. This role involves reviewing email campaigns and related landing pages for content and copy accuracy, rendering quality, and subscriber segmentation and delivery accuracy and communicating all inconsistencies back to the appropriate resource for correction. In addition, the Quality Assurance Specialist is responsible for maintaining and continuously improving ExactTarget Marketing Cloud's quality assurance documentation, automated tools, and other resources.
Responsibilities
•Work with the customer and campaign team to understand key campaign parameters and inputs, such as subscriber audience, program frequency, degree of personalization and overall creative approach and develop an appropriate, campaign-specific testing approach
•Perform functional testing of the email (clicking links, confirming tracking data, etc.) to confirm accuracy
•Review key aspects of the email design, build and deployment processes to ensure optimal quality, including:
oEmail construction and coding using a combination of manual and automated review processes
oEmail editorial and creative content, including copy and visual elements
oSubscriber data import and segmentation, including dynamic content and data-driven personalization
oDeployment configuration, including subject lines, audience selection, and send date and time
Requirements
•BA/BS in Computer Science, English, Journalism, or related field; or equivalent experience with demonstrated proficiency
•1-3 years experience performing data entry, executing test scripts and processes, or writing test plans
•Ability to work effectively within a team in a fast paced, entrepreneurial environment
•Ability to organize and prioritize multiple projects and customer deadlines with minimal oversight
•Ability to decipher digital and non-digital assets and understand how components inter-relate
•Strong written and verbal communication and problem solving skills with an impeccable eye for detail
•Good understanding of latest trends in processes efficiencies and methodologies
•Deep knowledge in Microsoft Office applications
•Experience working with ExactTarget Marketing Cloud or related email software including testing tools such as Litmus or Return Path a plus
•Knowledge of HTML or email coding best practices a plus
Ready to be Orange?
With team members in offices across five continents—including North America, South America, Europe, Asia, and Australia—plus the expertise and scale of salesforce.com, we’re rapidly expanding our global footprint. And it begins with YOU!Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.
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No salary provided
Posted October 30, 2014 at 03:49PM from LinkedIn http://ift.tt/1yK8rj4
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