Associate Account Strategist, Global Customer Services (Swedish)
Ireland, IE - Information Services, Internet
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As a Small- to Medium-sized Business (SMB) Services professional at Google, you’ll work with a wide variety of SMB advertisers delivering the optimal advertising solution for each customer. Your entrepreneurial drive and expert product knowledge will enable SMB advertisers to expand their businesses with Google's latest advertising products and solutions.
To our customers, you are the face of Google. You listen to our customers’ needs, understand the details of individual campaigns and resolve their questions. You set the vision and the strategy for how our customers’ products and services reach thousands or millions of users. You partner with a highly engaged team and bring creativity to grow and transform the business. Work is done in a structured environment, which emphasizes productivity, quality and CSAT (customer satisfaction) targets.
Supplementing your core role, you’ll participate in a two year developmental program which offers excellent training, equipping you with the business, analytical and leadership skills needed to be successful at Google. At the end of the program, you’ll have a deep understanding of our products and customers - the real foundation of Google.
Responsibilities
- Prioritize and deliver outstanding customer service experience to Google's advertisers, publishers, and/or users.
- Manage customer inquiries by phone, e-mail, and/or live chat.
- Implement creative ways to improve our customer relationships.
- Provide strategic and consultative advice and help solve technical issues by working with a large number of businesses from the market.
Minimum qualifications
- BA/BS degree or equivalent practical experience.
- Ability to speak and write in English and Swedish fluently and idiomatically.
Preferred qualifications
- Experience or internships in customer service, account management, marketing or consulting.
- Demonstrated experience troubleshooting or resolving customers queries.
- Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
- Demonstrated capacity to lead and/or motivate others around you.
- Excellent written and verbal communication skills in English and in the language you would support.
Area
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
Sales & Account Management
No salary provided
Posted October 30, 2014 at 02:18AM from LinkedIn http://ift.tt/1wN4r3o
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