salesforce.com
Program Manager
San Francisco Bay Area, US - Computer Software, Information Technology and Services, Internet
Five Continents. One Team.
United by a passion for customer success.
We’re digital marketing experts. We’re social media gurus. We’re focused on customer success. We’re global travelers. We’re quirky, fun-loving, hashtag-obsessed team players. We are Salesforce ExactTarget Marketing Cloud, and we’re bright Orange!
About Salesforce ExactTarget Marketing Cloud
Salesforce ExactTarget Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We’re driven by a deep understanding of marketers’ needs—because we’re marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Joining forces with salesforce.com, pioneers in cloud computing, we offer an even more superior experience to our customers and employees.
By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth. Consistently ranked by employees as one of the “Best Places to Work,” ExactTarget Marketing Cloud team shows you what being Orange is all about!
About the Position
This Program Manager will be directly responsible for the successful operations of one or more client programs. A program is an ongoing Services engagement in which a team of consultants is aligned against the continuous execution of work on behalf of a specific client.
In this role, the Program Manager will own the relationship between ExactTarget and one or more key client accounts. A successful Program Manager leverages deep application knowledge in combination with business and marketing domain expertise to drive a successful program.
Responsibilities
• Direct the evolution of the program through continuous risk and optimization assessments.
• Oversee teams executing work on behalf of the program to ensure successful completion of deliverables.
• Manage the program’s Services budget, and analyze the overall profitability of the account.
• Ensure statements of work properly align ExactTarget’s products and services with the client’s business and technology needs.
• Manage the client services team including Project Manager(s), Campaign Manager and campaign production staff.
• Coordinate and manage sub-contract resources as needed in the role.
The Program Manager will accomplish these responsibilities by becoming deeply embedded in the client’s business and processes, so as to become a subject matter expert on the client’s needs. Program management requires frequent communications with and on behalf of the client – sometimes at an executive level – to scope new pieces of work, direct projects, manage client expectations, escalate risks, and report on performance.
Requirements
• Intense customer focus
• Excellent written and verbal skills
• High technical aptitude
• Deep analytical and business acumen
• Strong organizational and time management skills
• Proven ability to compel unity and productivity in a team
• Demonstrated problem solving and conflict resolution skills
• Flexibility to travel
• Consulting background with previous work in a Big 5 consulting firm, or a marketing or technology firm
• Experience managing client service teams and personnel
• Past experience with defining specifications and requirements (business and/or technical) using a structured methodology
• Project management experience, including creation of project plans, project schedules and associated project materials
• Experience as an executive-level digital marketing expert is a plus
• Four-year degree is required
• A minimum of 3-5 years’ experience in consulting and project management
• Highly proficient with Microsoft Office programs (Word, Excel, Project, PowerPoint, Visio)
Ready to be Orange?
With team members in offices across five continents—including North America, South America, Europe, Asia, and Australia—plus the expertise and scale of salesforce.com, we’re rapidly expanding our global footprint. And it begins with YOU!
Salesforce.com will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.
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No salary provided
Posted October 30, 2014 at 05:25AM from LinkedIn http://ift.tt/1zhPs2q
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