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Customer Service Representative

Bengaluru Area, India, IN - Information Technology and Services, Internet

Description



Responsibilities:

• Respond to service requests and customer inquiries and help resolve issues


• Serve as the single point of resolution for the customer.


• Assist customers with product information and site navigation. Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their on-line businesses.


• Research and resolve inquiries in writing


• Provide feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues.


• Responsible for attending ongoing training and developing knowledge relating to business networking, recruiting and placement.


• Accurately record customer trends using internal tools.

Requirements:

• High school education with some college preferred or equivalent work experience.


• A minimum of 3 or more year’s experience in one or more of the following areas in Customer Support, Sales, Marketing, Human Resources or Account Management. Internet experience and knowledge is essential.


• Direct work experience in dealing with difficult customers, delivering complex messages that address company needs for additional information or modified actions by the customer.


• Customer communication experience in phone or email support.


• Experience using Microsoft office products including: Excel, Word, Outlook, and PowerPoint.


• Strong proficiency with the internet, including the ability to explain Internet functionality to customers via telephone and email.


• Ability to multi-task using different media.


• Results-oriented to meet and exceed assigned customer satisfaction goals.


• Excellent internal and external communication skills. Must be quality and detailed oriented, yet understand the level of detail appropriate for the situation.


• Truly understand customer needs and serve as an advocate for the customer's interests within the LinkedIn organization.


• Team player with demonstrated ability to execute across a cross-functional team


• Must be able to work independently.


• Ability to communicate effectively via telephone by utilizing active listening, soft skills, and clearly speaking to the customer.


• Ability to make discretionary decisions based on research.


• A certain degree of creativity and latitude required.


• Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.


• Sense of urgency and follow through.


• Ability to develop and maintain professional working relationships with co-workers and peers.

No salary provided



Posted January 29, 2015 at 04:38AM from LinkedIn http://ift.tt/1wDoAnd

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