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salesforce.com



Senior Technical Writer

San Francisco Bay Area, US - Computer Software, Information Technology and Services, Internet

As a technical writer on the Infrastructure Security team, you will serve the larger Infrastructure Organization by creating, updating, and delivering internal technical documentation about our infrastructure security. Working with technology leaders and teams, you will manage a portfolio of diverse writing projects, such as cloud security service delivery architecture descriptions and diagrams, hardware configuration and diagrams, compliance documentation, procedural documentation for internal tools, systems security configurations, network security configurations, and more. You have the right mix of technical knowledge, technical writing skills, Web skills, and creativity to deliver this documentation in the format best suited for various audiences. You have strong project management skills, excellent communications skills, and the tenacity, humor, and people skills to work with and obtain information from a wide variety of Technology team members.



Responsibilities: Own, create, and maintain documentation for the salesforce Infrastructure Security team.



Required Experience/Skills:

• 8+ years of experience writing highly technical documentation for complex applications, operating systems, hardware, software, and processes


• Working knowledge of networks, servers, storage systems, and other hardware


• Ability to own complex documentation projects with minimal supervision and meet tight deadlines with multiple deliverables


• Great people and communication skills


• Proven ability to obtain information from multiple SMEs with many demands on their time


• Strong visualization skills and experience with various software to create images and diagrams of complex systems


• Focus on quality and details


• Ability to learn new technologies quickly


• Excellent problem solver


• Strong team player


• Customer advocate


• Bachelor's degree in a technical or communications field

Desired Experience/Skills:

• Experience with Linux


• Experience with Agile Development Methodologies


• Knowledge of DITA


• Experience documenting security, cloud infrastructure, big data, or enterprise technology environments


• Track record of improving existing styles and processes


• Experience delivering and managing collaborative documentation


• Ability to work with management to establish goals and priorities

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!



Salesforce.com will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.



No salary provided



Posted January 27, 2015 at 03:51AM from LinkedIn http://ift.tt/1yXKQ0Y

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