Dell
Health Plan Business Process Outsourcing Solution Architect – Claims Practice
Dallas/Fort Worth Area, US - Computer Hardware, Computer Software, Information Technology and Services
Dell products and services enable our health insurance plan customers to achieve their goals by solving their most critical business and technology initiatives. We support over 100 health plans with a range of Business Process Outsourcing (BPO) services. Dell has built a successful business supporting health insurance plans and state health insurance exchanges (HIX) prepare for a more consumer-oriented future.
The Health Plan BPO Services Solution Architect will work with our sales and account management teams in pursuit of new Business Process Outsourcing (BPO) deals in our Health Plan Services group. This is a critical role in our expanding practice.
***This is a virtual/remote role which will require up to 20% travel.
Responsibilities will include:
- Act as primary expert to construct specific services solutions, document scope of work, risk profile, and corresponding financials
- Construct specific and detailed solutions that encompass process, technology, project and staffing plans
- Participate in the construction of financial models that align with custom solution proposals
- Compose applicable services agreements (e.g. Statements of Work, SLA documentation, etc) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution
- Support deal negotiation and closure to include transition support to service delivery
- Participate in applicable win-loss reviews and incorporates learnings into future solutions
- Contribute to the sales pursuit strategy
- Lead the design of multiple service areas or technologies within a broader services solution
- Serve as a services subject matter expert to both internal and external customers
- Mentor less experienced team members on standard operating procedures relative to cost modeling, approvals and reviews, and all other associated workflow, documentation and deliverables
- Participate or lead in customer presentations at the senior leadership level
QualificationsRequirements
- 10+ years of relevant consulting, business development and services solutions development experience
- 7+ years of experience with BPO solutions for health plans and providers
- Thorough understanding of the healthcare business and policy environment
- Demonstrated strong business acumen in a services business environment
- Experience and proficiency presenting to Directors, Senior Directors, and CXOs in the Payer industry
- Multidiscipline operational leadership experience with ability to work as individual contributor in a highly matrix environment with multiple stakeholders
- Advanced skills in MS Excel, Word, PowerPoint and related business applications
Preferences
- Sales or business development experience
- Experience in both customer/payer and vendor/services side
- MBA preferred
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Required:
10+ years of relevant experience or equivalent combination of education and work experience.
Subject matter expert in at least one service area or technology
7+ years in Payer industry with experience in both customer and vendor side a plus
Multidiscipline operational leader who is willing to work as individual contributor in a highly matrix environment
Advanced skills in MS Excel, Word, PowerPoint and other related computer applications
Experience in delivering presentations to customers
Some travel required
Preferred location is Plano, TX
Desired:
Sales or business development experience
Service Provider Experience
Education:
Undergraduate degree and 8-10 years relevant experience or Graduate degree and 6-8 years relevant experience.
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Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics
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Posted October 29, 2014 at 08:37AM from LinkedIn http://ift.tt/101V8Oz
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