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ADP



Client Support Spclst II MA 176743

Greater Atlanta Area, US - Computer Software, Financial Services, Human Resources

Req #



103227



Job Title



Client Support Spclst II-MA-176743



Job Category



Client Service



Work Location



Atlanta GA (5680 New Northside - 20003)



Employment Status



Full-Time



Job Description



Related Searches: Customer Service, Data Entry, Consulting, Resume, Interview, Job Description, Position, Jobs, Work



Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.



ADP is hiring a Customer Service Specialist II. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.



We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.



RESPONSIBILITIES:

• Provide Tier 1 customer support


• Respond to basic inquiries regarding ADP products


• Resolve routine customer concerns with pre-defined solutions


• Handle customer inquiries that could require data entry changes


• Answer non-technical questions regarding ADP products and questions that cannot be handled by associate specialists as appropriate


• Learn and navigate ADP systems in order to respond to issues

QUALIFICATIONS REQUIRED:

• At least 1 year of previous experience


• High school diploma

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Bachelor's degree or equivalent in education and experience


• Strong client relationship and interpersonal skills


• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards


• Demonstrated ability to learn and apply basic concepts in new situations


• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner


• Ability to collaborate and work in a team environment as well as work independently and make sound decisions

About ADP



Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.



EEO Statement



ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.



No salary provided



Posted January 30, 2015 at 02:16AM from LinkedIn http://ift.tt/1Bxw3H8

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