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Google

Associate Account Strategist (Hungarian), Global Customer Experience
Wroclaw, Lower Silesian District, Poland, PL - Information Services, Internet
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, troubleshooting assistance, and performance consultations. You persistently explore and uncover the business needs of Google's SMB (small- to medium-sized business) clients and understand how our range of product offerings can grow their business.

You understand the details of individual campaigns, resolve their questions and explore and uncover business opportunities. You partner with a highly engaged team and bring creativity to grow and transform the business. Work is done in a structured environment, which emphasizes productivity, quality and CSAT targets.

Supplementing your core role, you’ll participate in a two year developmental program which offers training, equipping you with the business, analytical and leadership skills needed to be successful at Google. At the end of the program, you’ll have a deep understanding of our products and customers - the real foundation of Google.

Responsibilities

• Prioritize and deliver outstanding customer service experience to Google's advertisers, publishers, and/or users.
• Manage customer inquiries by phone, e-mail, and/or live chat.
• Implement creative ways to improve our customer relationships.
• Provide strategic and consultative advice and help solve technical issues by working with a large number of businesses from your assigned market.

Minimum qualifications

• BA/BS degree or equivalent practical experience.

Preferred qualifications

• Experience or internships in sales, customer service, account management, marketing or consulting.
• Demonstrated experience troubleshooting or resolving customers queries.
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
• Demonstrated capacity to lead and/or motivate others around you.
• Excellent written and verbal communication skills in English and in the language you would support.

Area

When our millions of advertisers and publishers are happy, so are we! Our team of entrepreneurial, enthusiastic and client-focused team members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are laser-focused on the unique needs of small- and medium-sized businesses -- businesses that often serve an exclusively local audience. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. Together, we create and implement business plans broadly for small businesses of every stripe.

Sales & Account Management

No salary provided

Posted May 27, 2015 at 01:44AM from LinkedIn http://ift.tt/1LFRQmh
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