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Dell

Desktop Support Specialist
Greater Atlanta Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description

Dell Services Federal Government is looking for a Desktop Support specialist to provide technical support in a Microsoft Windows 2007 environment. This position requires the ability to take incoming trouble calls, using Peregrine - Service Center, troubleshoot the problem and provide resolution in a timely manner. Must have solid MS application experience, and know imaging and ghosting procedures. Candidate will provide extensive desktop/laptop support to customers in multiple buildings on one campus-based location. Successful Candidate must be able to perform the following:

* Must have a good working knowledge of Blackberries and SMS application delivery.
* Must understand escalation procedures.
* Be able to assist and coordinate special projects involving workstation software installs and configurations.
* Working knowledge of computer hardware to include Dell and HP.
* Be able to analyze, log, track and resolve software/hardware matters pertaining to network connectivity issues, printer, and other software applications.
* Perform troubleshooting to isolate and diagnose common system problems.
* Be able to install, configure, troubleshoot hardware and software for desktop, laptops and other equipment.
* Perform upgrades to operating systems.
* Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
* Be familiar with Windows, Microsoft 7 & 8, Office 2010 and know imaging, ghosting and backup procedures.
- Must have previous work history in working with Macs.
* Ensure workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
* Prior experience in dealing with maintaining Property.

Shift: Mon-Fri 8a-5p

Required Skills

The position requires detailed technical knowledge in the following areas:
Hardware: A variety of Intel based PCs, laptops and servers; network printers, and Blackberries.
Extensive Mac experience - OS, applications, imaging, and backups. Experienced with laptop, desktop, Ipad, and Iphone.
Software: Windows XP, Windows 2007, MS Office, MS Exchange, Citrix and Ghost.

Desired Skills

Must have extensive knowledge of computers and the ability to troubleshoot and resolve issues.

Due to the amount of direct interaction with customers, excellent communication skills (written and verbal) are required. Must be reliable and able to work independently.

Education

High School or equivalent

Experience

Should have at least 6 years experience without a degree; 2 years experience with an undgraduate degree; 1 year experience with a Graduate degree

Requirements

Have the ability to lift at least 75 lbs.

Hazards

No salary provided

Posted December 15, 2014 at 12:02AM from LinkedIn http://ift.tt/12RsqBL
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