salesforce.com
Success Specialist
Ireland, IE - Computer Software, Information Technology and Services, Internet
The Regional Cloud Success Specialist is a thought leader that engages with clients to accelerate their adoption of Salesforce solutions that transform their businesses and achieve business objectives. A key method will be the delivery of Success Accelerators which are targeted engagements designed to increase product awareness, provide industry best practices, and drive business transformation to improve customer’s adoption and overall product value and consumption. This strategic role actively participates in Specialist communities to share customer success stories and best practice expertise.
The Regional Cloud Success Specialist plays a critical role within the Customer Success Group (CSG), serving as a strategic advisor with hands-on product expertise to support the company’s largest, most complex enterprise customers. It is also part of the larger Success Services brand, which is the integrated suite of service offerings that help customers obtain results faster.
This is an incredible opportunity to become part of a leading team of experts to drive growth and expertise across the most innovative company in the world, and help define the vision and usage for the next generation of Cloud solutions.
Responsibilities:
● Facilitate high impact, cloud-specific workshops targeted at all levels of an organization (C-level, VP, Mid-Level Management and Project Team) to drive stronger adoption and transform organizations.
● Serve as an industry visionary to promote innovation and operational excellence support long-term business goals.
● Participate in the design, development and (pilot/production) delivery of Success Accelerators - targeted engagements designed to address specific areas with concrete business goals.
● Become a recognized Analytics Cloud, Marketing Cloud, Community Cloud, Service Cloud, Sales Cloud, Mobile or Platform expert, maintaining technology and domain expertise.
● Partner with our product teams to understand and track the barriers to adoption and develop functional and programmatic solutions.
● Promote customer stories and schedule sessions with various cross-functional teams such as Product Management, Customer Success, Sales Engineering, Sales, Alliances, Marketing and Development to replicate and scale our success.
● Participate in internal strategic initiatives to grow the Specialist practice, serving as an active contributor to the practice knowledge and resource base by identifying existing expertise and enriching technical and non-technical Salesforce.com, customer and partner colleagues.
● Help our customers to connect with and learn from their peers by creating "user groups" to foster further collaboration
● Develop productive relationships with sales teams, providing thought leadership and positioning accelerator packages as needed in Pre-Sales efforts.
● Provide senior leadership while driving business and technical requirements discussions while understanding the customer implementation issues as to provide best practice recommendations to tactical resolution.
● Lead business and technical requirements discussions.
● Understand customer implementation issues in order to provide best practice recommendations for resolution.
● Review and correct project direction, approach and key artifacts to keep programs on track and solutions extensible and maintainable going forward.
● Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
● Address complex problems and negotiate solutions with customers and third-party partners while maintaining manageable customer expectations.
Experience/Skills Required:
• Extensive enterprise consulting experience, deep understanding of industry best practices and a consultative approach to deliver accelerators
• Strong presentation skills with the ability to lead high powered workshops and effectively tailor messaging based on the audience and subject matter.
• Proven ability to interact with all levels of an organization-technical and non-technical customers, attain relevant technical and business requirements, and articulate comprehensive solutions.
• Ability to present recommended solutions and obtain customer acceptance to solution design.
• Ability to understand business requirements and convert them into technology solutions.
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
.
• A passion for continued education in new technologies and functionality, as well as to be involved in projects that push the capabilities of existing technologies.
• Strong communications skills, both written and verbal with an ability to effectively develop materials that are appropriate for the audience and evangelize key concepts and best practices.
• Ability to collaborate with teams of all shapes and sizes while also being able to work independently as a self-starter on an as-needed basis.
• Strong experience in mapping specific business requirements to salesforce.com product features.
• Occasional travel to the client site (expected average 25%), but may vary based on client requirements.
Experience/Skills Desired
● Good judgment and pragmatic approach to leading workshops to transform organizations and lead to stronger adoption.)
● Familiarity with Salesforce's technical stack - APIs, Custom Objects, etc..
● Experience with Agile implementation methodologies.
● Core Salesforce Certifications are preferred
● 10+ years of relevant experience in professional services, sales or customer support operations
Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.
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No salary provided
Posted June 18, 2015 at 05:36AM from LinkedIn http://ift.tt/1GhXFly
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