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IT Asset Management Specialist

San Francisco Bay Area, US - Computer Software, Information Technology and Services, Internet

IT Asset Management Specialist

Location: San Francisco

Job



New Hires: Metrics & Training - Manage the development, globalization and training of Provisioning and TechForce techs

1. Automation of metrics for provisioning on Day 1 for New Hires - All global data around New Hires is manually compiled including extension mobility and laptop in hand on Day 1

2. Process Improvements - New Hire Provisioning is a continuously evolving service. Processes require updating to adapt to changes in business needs and volumes.

3. Training - Centralized documentation for all new hire provisioning information. This is something that has been greatly needed and is a big focus of Cal's for the coming year.

4. Globalization - Understanding the specific needs of the global techs working new hires and their regional challenges to help them integrate and implement our New Hire processes.

5. Business Analysis - Representing ITAM and Provisioning in the development of system enhancements as they pertain to the New Hire process, i.e. The New Hire Wizard.



IT Provisioning - Manage general provisioning processes and policies:

1. Business Analysis - Point of contact for the metrics for all global provisioning. Interpreting and presenting data; Conduct weekly status meetings to review stats, target goals, and SLAs with both Internal (Salesforce) and Vendor Provisioning teams.

2. Documentation - All of IT Provisioning is in need of an documentation overhaul. Training materials for provisioning techs needs to be centralized and publicized within the department. Work to with provisioning to develop and set guild lines for update of documentation.

3. Improvements and Automation - Work on automation to improve supportforce functionality for provisioning processes. There have been many ideas and attempts to add features that would make asset assignments a more consistent process.

4. Audit - Work with provisioning offices to schedule audits. Develop reporting and process methodology to check data continuity on a smaller more frequent basis.

5. Hiring - Work with the Managed Services Vendor in screening and hiring the resources in the Provisioning space



Marketing Cloud (ET) Integration

1. Work on integration of provisioning process for Marketing Cloud group - short and long-term planning

2. Provisioning Process documentation and Operations strategy for all M & A groups



About Salesforce:

Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?



Salesforce.com will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance



No salary provided



Posted December 30, 2014 at 02:37AM from LinkedIn https://www.linkedin.com/jobs?viewJob=&jobId=25805714&trk=api*a130653*s139051*

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