salesforce.com
Key Customer Product Manager
Greater Seattle Area, US - Computer Software, Information Technology and Services, Internet
Five Continents. One Team.
United by a passion for customer success.
We're digital marketing experts. We're social media gurus. We're focused on customer success. We're global travelers. We're quirky, fun-loving, hashtag-obsessed team players. We are the Salesforce Marketing Cloud, and we're bright Orange!
About the Salesforce ExactTarget Marketing Cloud
The Salesforce ExactTarget Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We're driven by a deep understanding of marketers' needs-because we're marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Joining forces with salesforce.com, pioneers in cloud computing, we offer an even more superior experience to our customers and employees.
By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth. Consistently ranked by employees as one of the "Best Places to Work," the Marketing Cloud team shows you what being Orange is all about!
About the Position
Reporting to the Senior Director of Product Management, the successful candidate will play a crucial role in driving the success of Salesforce Marketing Cloud's key customers. You will be responsible for working with the product teams across the Marketing Cloud to influence the roadmaps and product's designs on the customer's behalf. You will also be responsible for working directly with the customers and their respective services teams in realizing the full potential of the Salesforce Marketing Cloud.
You will also work closely with the Sales and Product Marketing teams to help propel these key customers to be references at events with other prospects.
Responsibilities
•Work with customers, sales teams, and services teams to identify product use cases and drive key
enahncements and requirements
•Participate in release planning process to determine contents of each release and communicate with customers
•Participate in cross-functional product lines team chartered with:
oWriting the functional requirements
oCreating prototypes for usability testing
•Working with the development, documentation, and software quality assurance teams
through delivery of respective features
•Work collaboratively with product and corporate marketing teams to develop marketing
plans, positioning, core messaging, presentations, demos and sales tools to support the launch of new products with customers
•Work with industry analysts and product reviewers to articulate the value proposition
and differentiators in the offering
•Participate in customer-facing events and user conferences as a product expert
Requirements
•BA/BS required
•4-8 years product management experience on enterprise applications and integrated solutions
•Experience with implementations of the Salesforce Marketing Cloud a plus
•Experience in on-demand and/or marketing applications a plus
•Proven history of delivering software products with visual design and engineering teams
•Experience with Agile methodologies such as User Centered Design, Lean Startup, XP, or Scrum
•Self-starter, broad thinker, strategic planner, analytical skills
•Excellent written and verbal communication skills
Ready to be Orange?
With team members in offices across five continents-including North America, South America, Europe, Asia, and Australia-plus the expertise and scale of salesforce.com, we're rapidly expanding our global footprint. And it begins with YOU!
MC-Y
No salary provided
Posted December 29, 2014 at 01:26AM from LinkedIn https://www.linkedin.com/jobs?viewJob=&jobId=18797674&trk=api*a130653*s139051*
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