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Oracle



ORACLE SOA SUITE SENIOR SUPPORT SPECIALIST

Bucharest, Romania, RO - Information Technology and Services

The Customer Support – Fusion Middleware SOA organization provides technical assistance for all Oracle SOA suite products, to customers, partners, consultants and sales engineers, who are developing / running in production applications using the Oracle SOA suite products.



Support Engineer will be responsible for the highest order of technical and political escalations in support.

DUTIES & RESPONSIBILITIES:

• Provide customer and systems support of SOA suite software and systems.


• Troubleshoot and analyze databases, application servers and new technologies, with a focus on web servers and application servers (Oracle Weblogic, IBM Websphere, IIS, Apache, JBoss, Tomcat), Windows and Unix system administration (Solaris, AIX, Linux, HP-UX), and Java Application Programming Interfaces (API’s).


• Interact with customers, partners, and software developers to provide technical advice and assistance.


• Work with Sustaining Engineering in prioritizing and resolving issues of the highest technical and political severity.


• Have the ability to analyze and resolve issues at the code level.


• Prepare other support engineers for support of newly released products.


• Identify and document product defects for Development Engineering and Sustaining Engineering.


• Review design specifications and external technical publications and provide feedback for product and document improvement.

No salary provided



Posted November 26, 2014 at 06:57AM from LinkedIn http://ift.tt/1xEVnsY

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