Global Manager, Metro Field Support
Dallas/Fort Worth Area, US - Information Services, Internet
Google is proud to boast a network that provides service to millions of Internet users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.
Google's network, like our users, spans the globe and requires managers to keep the big picture in focus while being able to drive scalability, continuous improvement, and consistent delivery against aggressive SLAs (Service Level Agreements). As the Global Field Services Manager, you will use your broad and deep background in telecommunications and field operations management to lead a team in providing physical installation, deployment, testing, repair, and maintenance support for all Google teams requiring support in all of Google’s metro points of presence.
You will build a team of experienced high performing field technicians supporting Google’s top metro markets globally. You will negotiate and manage contracts with local vendors or internal field organizations to deliver on behalf of Google’s Network Operations teams. You will drive consistently outstanding outcomes with regard to interval and quality. Every installation, deployment, repair, maintenance, or test will be delivered fast and with the highest degree of quality as possible from dressing fiber and cable to labeling standards and documentation. You are a steward of Google’s common network inventory, responsible for maintaining the highest level of data integrity. You will measure and monitor current performance against SLAs and continuously improve the processes and performance driving toward our very aggressive interval, quality, and cost metrics.
You have a passion for building high performing teams and driving scalable processes and standards into a global operation. You have a strong bias toward action, while also recognizing the value of cost control and careful planning in a production environment. You are a strong, charismatic leader who takes pride in helping others succeed and are equally adept at leading teams and influencing groups not directly under your supervision. You will work closely with the Network Operations, Project Management, Tools Development and Contracting/Procurement teams to provide a seamless and reliable expansion of the Google network that benefits both internal and external customers.
Responsibilities
- Provide leadership and transactional management for teams located across multiple geographies. Develop relationships with vendors and collaborate to improve delivery, repair, and network deployment processes.
- Negotiate and manage field technical support parternships. Provide timely and quality support for all Network Operations teams requiring field technical support for installation, testing, deployment, repair, or maintenance.
- Support network planning and network acquisition teams with timely and accurate local “intelligence” to facilitate more timely and cost-effective use of Google’s metro network assets, including space and power. Drive adherence to Google quality standards in every Google metro Point of Presence globally.
- Develop the measurement systems for your organization and apply statistical process control to continuously improve the team’s performance against speed and quality SLAs.
- Contribute to the overall improvement and development of the documentation systems and records accuracy for physical network assets and commercial data artifacts.
Minimum qualifications
- 10 years of experience in the telecommunications field with, 5 years of relevant field technical operations management experience.
- 5 years of leadership experience (people management) and experience with managing vendors/contracts.
- Technical experience with layers 0 and 1 (infrastructure - space and power - fiber/optical networking, ISP, etc.). Demonstrable regulatory experience, including OSHA standards.
- Ability to travel 50%.
Preferred qualifications
- BA/BS degree in a technical field or equivalent experience.
- Senior leadership experience (director or above).
- Experience in negotiation. Experience negotiating access agreements (ROW, building), applying for permits, working with local federal agencies.
- Service Assurance and/or Service Delivery experience. Construction experience.
- Technical understanding of layers 2 and 3 (SONET/SDH, Ethernet, IP).
- Proficiency in Spanish.
Area
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We're always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.
Technical Infrastructure
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Dallas
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Posted December 26, 2014 at 06:32AM from LinkedIn http://ift.tt/1xka07D
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