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Dell



Project Program Management Sr. Advisor

Ireland, IE - Computer Hardware, Computer Software, Information Technology and Services

Title: Operations Senior Advisor – IH

Role Overview

This role supports a global team focused on Service parts and Logistics warranty support, logistics transportation, customer experience, innovation, network design and the financial performance of the operations. The successful candidate will be responsible for driving a series of partner management and operational initiatives (tactical and strategic) within our network. In addition, the Governance management of all operational scorecards and metrics. He / She will ensure all relevant KPI performance and metrics are in line with goals and work cross functionally with internal and external stakeholders to deliver best in class service levels.

Role Responsibilities:

• Manage the Operational Transportation Activity for Replenishment and 4Hr support across Western EMEA and associated KPI’s.

• Drives Customer Experience initiatives and key KPI’s for the team with associated reporting.

• Implements and executes process change from a CE and cost perspective

• Accountable for stakeholder and partner management activities to drive KPI goals and objectives

• Drives cost management and business controls compliance

· Coordinates Quarterly business reviews with partners



· Rate negotiation with partners and works closely with Dell General Procurement



Role Requirements:

- Identifies process improvements (CE and Cost) for the team

- Proactive and good communicator

- Can work and manage agenda independently

- Works well in a team and can cross functionally engage in a busy environment

- Regular external vendor interaction for managing the customer delivery process.

- Identifies process gaps and makes recommendations for improvement.

- Data analysis, metric and cost coordination skills

- Strong analytical, Governance and problem solving skills

- Solid process knowledge

- Strong financial acumen

Qualifications:

Undergraduate degree and 2-4 years relevant experience or Graduate / Master’s degree and 0-2 year’s relevant experience



QualificationsCompany Description:

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

- Life at Dell means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution.

- Our people demonstrate our winning culture through positive and meaningful relationships.

- We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.

- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.



Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.



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No salary provided



Posted May 26, 2014 at 05:55AM from LinkedIn http://ift.tt/1ozb02U

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