Dell
Help Desk Tier II
Washington D.C. Metro Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description
Dell Inc.'s wholly owned subsidiary Dell Services Federal Government seeks a qualified Help Desk Tier II Specialist. In addition to occasional direct phone level user support, assists Tier 1 personnel in solving technical problems or investigating elevated issues and seeking solutions to more complex problems. Most issues will require desk side support working directly with user. Must have the A+ certification. Must possess US Citizenship.
Must be able to troubleshoot common desktop equipment problems and provide the solution to the incident. Must have in-depth knowledge about general desktop hardware and software systems, peripherals, and network connectivity.
Experience: Experienced as a technician supporting end user in a service center or in a desk side support setting. BMC's ITSM (Remedy) software experience desired.
Required Skills
3+ years of relevant experience
Must have in-depth knowledge about general desktop hardware and software systems, peripherals, and network connectivity.
Requires a High School diploma
Education/Certification: Completed coursework towards a BA degree, required. Applicable coursework preferred.
COMP TIA A+ or Microsoft Certified Desktop Support Technician required.
Desired Skills
Experience: Experienced as a technician supporting end user in a service center or in a desk side support setting. BMC's ITSM (Remedy) software experience desired.
Education
Requires a High School diploma or GED equivalent
Requires Comp TIA A+ certification or Microsoft Desktop Support Tech cert
Experience
Typically requires 3 years relevant experience without a Degree or Undergraduate Degree and at least 1/2 year relevant experience
Requirements
Hazards
No salary provided
Posted February 23, 2015 at 01:44AM from LinkedIn http://ift.tt/1weVUHV
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