Dell
Help Desk Level 2 SCA
Oklahoma City, Oklahoma Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description
The Help Desk Technician will create and work Help Desk tickets to final resolution. They will also be responsible for monitoring and troubleshooting issues on the network. They will perform back-end network router, proxy/server web filter requests. Manage security software and end user education. Perform post resolution follow-ups to Help Desk Tickets.
Required Skills
2-3 years of experience with Windows XP, Windows 7 and MS Office 2003 and 2010
Requires ITILv3 Foundations and HDI Customer Service Representative certifications
Desired Skills
Desired- 2-3 years of experience with Gmail, iPhone and Android mobile devices in a corporate environment
Education
High School diploma or GED equivalent
Experience
Typically requires 3 years relevant experience without a Degree or Undergraduate Degree and at least 1/2 year relevant experience
Requirements
Hazards
No salary provided
Posted February 27, 2015 at 12:10AM from LinkedIn http://ift.tt/1wtz3sf
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