Oracle posted a job you might be interested in

Oracle



Customer Support Agent

Ireland, IE - Information Technology and Services, Computer Software, Computer Hardware

• We are currently hiring 8 Frontline Customer Support Agents in Galway


• Answer high volume of support calls for products ABS, Caterwide and Inntouch in a timely manner


• Create new cases and update existing cases in our customer database


• Provide solution to customer or pass case to relevant resolution group


• Triage incidents with a view to applying known fixes


• Meet and aim to exceed monthly individual and company targets set by Management


• Manage escalations in accordance with company procedures and service Levels


• Troubleshoot, diagnose and resolve fault at time of answering where possible


• Communicate with customers regularly regarding case progress and updates


• Follow up with third party suppliers regarding the progress of any open calls

Bonus Scheme, Night Shift Allowance



Posted February 26, 2015 at 04:21AM from LinkedIn http://ift.tt/1BfFxes

via IFTTT