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salesforce.com



Success Engagement Manager

Greater New York City Area, US - Computer Software, Information Technology and Services, Internet

Note:

Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.



Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!



The Success Engagement Manager (SEM) is responsible for setting customers up for success and representing the entire value proposition for Salesforce.com 's Customers For Life solutions in the presales cycle.



The SEM is an integral part of the sales cycle, acting as an implementation expert working in close alignment with customers and the Salesforce.com sales teams to map out successful implementations.



For each customer engagement, the SEM will assess complexity and propose the right service mix to ensure the customer's success in their implementation cycle and beyond. This includes positioning the best consulting delivery organization(s) and the right support and training products needed for a customer's success.



This role will be office based with emphasis on in person collaboration with sales teams and remote virtual meetings with customers. 5% travel required.



Responsibilities:

• Collaborate with sales teams to ensure proper implementation approach is in place to maximize each customer's success.


• Provide implementation best practices.


• Position support, training and other salesforce solutions which may be needed for a successful customer experience.


• Be an expert on partner capability and capacity within their respective region.

Experience/Skills Required:

• Bachelors Degree required


• Strong written and verbal communication skills, executive level presence and experience in facilitation.


• Expertise facilitating virtual meetings and presenting to an executive level audience in a concise, inspirational and convincing manner


• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment


• Ability to link business processes with product/technical solutions.


• 7-10 years experience delivering consulting services, including involvement in scoping and selling services


• 5-7 years of enterprise level project management experience (contract management, risk management, staffing)


• 3-5 years of enterprise software experience. Strongly preferred: CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services

Experience/Skills Desired:

Salesforce.com product knowledge: The SEM will need to have the following salesforce.com certifications within a specified timeframe after their start date:

• Salesforce.com Certified Administrator


• Salesforce.com Certified Sales Cloud Consultant


• Salesforce.com Certified Service Cloud Consultant

No salary provided



Posted February 26, 2015 at 02:01AM from LinkedIn http://ift.tt/18nRN1n

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