Dell
Desktop Support Technician
Washington D.C. Metro Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description
Dell Services Federal Government is looking for a team player to provide a broad array of computer desktop services in support of our customers 24/7 critical/essential mission of saving lives and protecting people through healthcare awareness. The successful candidate will assist in this mission by ensuring necessary IT equipment remains operational.
The perfect candidate will work in a ticketing environment responding to desktop related issues in a Microsoft Windows environment. Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. Individual must be able to work effectively, often independently in responding to customer service request tickets and closely adhere to written procedures. This position requires the ability to take incoming trouble calls, troubleshoot the problem and provide resolution in a timely manner.
Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
Provide support in responding to system user requests for assistance.
Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
Provide support to install and provide basic support for approved PC software.
Perform upgrades to all computer platforms.
Maintain logs and inventory of equipment repairs.
Assist in administering all computer platforms as directed and assist in resolving any operations problems.
Support the agency LAN Administrator with server maintenance and administration, as required.
Required Skills
1-2 years hardware/software experience on PC and/or Mac platforms
1-2 years knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
1 year of knowledge of Windows Operating and Macintosh operating systems.
1 year of experience in help desk software for incident and service management.
1-2 years experience with diagnostic abilities on all platforms.
Desired Skills
Candidate should have an High School Diploma or Associate Degree in Computer Information Systems or related technical field.
Have technical knowledge in the following areas: Hardware: A variety of Intel based PCs/Mac platforms, laptops; network printers
Certifications: Microsoft Certified Desktop Support Technician (MCDST) is desired.
Education
High School Diploma
Experience
Typically requires at least 2 years relevant experience without a Degree
Requirements
Hazards
No salary provided
Posted July 25, 2014 at 05:38AM from LinkedIn http://ift.tt/1rQYIER
via IFTTT
No comments:
Post a Comment