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Dell

Help Desk Specialist
Fayetteville, North Carolina Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description

Dell Inc.'s wholly owned subsidiary Dell Services Federal Government, Inc. (DSFG) is seeking a Client Technical Support Sr. Associate. The selected candidate will join a team that provides remote support, desktop support, and field technician support to over 4000+ users.

- Remote Support, Desktop Support and Field Technician Support for desktop, portables, peripherals and software custom or off the shelf software industry or proprietary
- Troubleshoot MS Office, Outlook, Win7, Office Communicator/Lync 2013
- Check ACTCS to see if person is authorized to have access to specific network
- Hardware implementation/installations
- Troubleshooting software installs and issues
- Resetting passwords, creating accounts
- User support for network and desktop hardware and software problems
- Diagnose problems, and recommend and/or implement solutions
- Create email accounts, change status in Active Directory
- Support multiple DOD networks at different classification
- Support VTC setup, operation, and scheduling
- Documents problems in the support solution database for diagnostics and solution implementation.

Required Skills

- Must have a Active Current Secret Clearance

Desired Skills

- Experience working in a DoD Client Services environment.
- Knowledge of Active Directory
- Working knowledge WIN 7 & 8
- ITIL v3

Education

- SEC +
- Active SECRET security clearance

Experience

Typically requires 3 years relevant experience without a Degree or Undergraduate Degree and at least 1/2 year relevant experience

Requirements

Hazards

No salary provided

Posted May 29, 2015 at 01:58AM from LinkedIn http://ift.tt/1HzHuBh
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