Oracle
Technical Support Engineer
Great Falls, Montana Area, US - Information Technology and Services, Computer Software
We have one charter within the Oracle RightNow Customer Care team and that is to deliver superior customer experiences by responding quickly to customer requests, interacting in a highly personalized way, and solving customer issues as quickly as possible.
As part of the Oracle RightNow Global Business Unit, we support nearly 2000 global customers who serve more than 8 million users per day on our RightNow CX Suite - a cloud based technology platform that empowers our customers to engage directly with their customers through great Social, Web, and Contact Center experiences. Our approach to providing customer care is comprehensive, from resolving minor issues with no business impact to the highest business impacting issues requiring detailed technical diagnosis and immediate issue resolution.
We are a global organization with US Support Centers in Bozeman, MT, San Mateo, CA, and Boulder, CO as well as International Support Centers in London, Amsterdam, Tokyo, and Sydney. If you are passionate about delivering great customer experiences and have the skills required for the role, we invite you to apply for a position on our team!
For this role, you will be part of an outgoing, diverse team who has a whole range of interests outside of work. The team is called BDE – Bug Diagnostic Engineer. You would be writing up defects and driving the priority of those defects. You’ll be working with customers to find out what it is, determine a work around, and understand their business impact.
There is lots of potential for learning, you are the product expert. The 1st or 2nd person who learns and can troubleshoot new features then helps in spreading that knowledge to the rest of Support.. There are always new features being added, so you never get to the point where you know everything. It always changes. Never boring. Because many people have been there for years, it’s hard to say where people go from here, but because it’s Oracle; the sky is the limit. It would be a natural progression to go into software QA and test, but that’s up to you!
There are 8 pp in the group, and they collaborate quite a bit. There is an opportunity to be very focused on your own thing as you are assigned to an area where you are the expert, but always special areas where you can collaborate with the team for their knowledge and expertise.
40-60k
Posted June 23, 2015 at 10:51PM from LinkedIn http://ift.tt/1GxXFy2
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