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Oracle

Senior Systems Engineer (Support govt projects)
Singapore, SG - Information Technology and Services, Information Services, Government Relations

This role is part of the Oracle Advanced Customer Support (ACS) delivery team, delivering consulting & implementation services. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

• You will be involved in activities such as pre-study, assessments & consultation, project implementation and presales
  engagement. A high level of consultative skills is essential to success.
• You will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products.
• You should be highly experienced in some Oracle products and several platforms that are being supported.
• You will be expected to work with only general guidance from management while advising management on  progress/status.
• Job duties are varied and complex utilizing independent judgment. May have project lead role.Because of substantial
  customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional
  communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

• The expertise covers Systems Practice solutions in Oracle Server and Storage Consolidation, Oracle Server and Storage Migration, Oracle Server Virtualisation (Solaris Container/Domain/OVM), OVM for x86, OEL, Oracle Ops Center, Server Performance Analysis/Capacity Planning, Oracle Solaris Cluster Implementation, Security/OS hardening, Oracle T-series server and Oracle M5/M6 Enterprise Server Design and implementation, Oracle ZS3 storage, Oracle FS1-2 storage, STK Tape Analytics.

No salary provided

Posted June 10, 2015 at 03:01AM from LinkedIn http://ift.tt/1FIjETy
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