Support Specialist, gTech Ads
São Paulo Area, Brazil, BR - Information Services, Internet
The gTech Ads team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
The Global Support team in gTech Ads plays a critical role in Google's success, supporting Sales teams, advertisers and products that enhance business potential by consistently providing scalable product solutions, reliable information based on efficient, consultative analysis, accurate implementations and timely communications. Alongside our support and troubleshooting work, we partner with Sales, Product Management and Engineering to focus on developing innovative, scalable support solutions that effectively serve our growing customer base.
As a Support Specialist, you will work closely with advertisers and the global Sales teams to drive troubleshooting, and implementation support. In this role you will become an expert, focused on handling troubleshooting and/or implementation tasks so that the Sales teams can concentrate their efforts on client-specific activities. This is a specialist role focused on providing the highest quality of support to both our Sales teams and the advertisers they work with.
Responsibilities
- Prioritize and deliver outstanding customer service, troubleshooting and resolving issues from Sales teams and Google's advertisers
- Manage customer inquiries by live chat, tickets, and other channels
- Work directly with large advertisers as well as internal Sales teams
- Contribute to the development of internal products and provide emergency expert support during non-office hours when required
- Carry out one-off projects as required for large advertisers
Minimum qualifications
- BA/BS degree or equivalent practical experience.
- Ability to speak and write in English and Portuguese fluently and idiomatically.
Preferred qualifications
- 2 years of experience in an online advertising role.
- Experience of using AdWords or other online display advertising systems would be an advantage.
- Customer focus with strong communication skills and client facing experience.
- Familiarity with the ad serving industry and internet technologies (JavaScript, HTML, Flash).
- Being extremely proactive, organized, responsible, and having the proven ability to work well with a team.
- Be fluent in Portuguese; Spanish.
Area
The Google Technical Services team (known as gTech) provides technical expertise across all Google products to support our global Sales, Business Development and Partnerships teams. We fix any issues on behalf of customers and partners so that our sales teams can focus on what they do best. We collaborate closely with Google's engineering groups to create technical solutions that enable our sales organization to help our customers' businesses grow.
Technical Solutions
Take on technology challenges that don’t have simple answers as you bridge technology and business.
Learn more about our Technical Solutions teams
São Paulo
At Google São Paulo, we work with advertisers across Latin America. We work hard, have fun and never take ourselves too seriously. Best of all, the bright colors and flavors of Brazil are reflected in everything we do.
Learn more about our São Paulo office
No salary provided
Posted June 25, 2015 at 06:53AM from LinkedIn http://ift.tt/1BCJlZi
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