Dell
Linux Infrastructure Engineer
Edinburgh, United Kingdom, GB - Computer Hardware, Computer Software, Information Technology and Services
Linux Infrastructure Engineer
SecureWorks is a market leading provider of world-class information security services with over 3,000 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organisations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organisation.
Role Overview:
Be part of an exciting team that deals with bleeding-edge information security attacks and incident response situations on a daily basis!
Working in a Security Operations Center in 24x7 operations centre environment with other security and networking professionals, you will gain the skills necessary to provide intermediate to advanced level troubleshooting support for all devices managed and monitored by the Health & Infrastructure Team. You will help resolve critical service outages, handle customer escalations, and mentor team members.
You will be responsible for performing highly detail-oriented work that involves working at a level that requires an exceptional attention to detail. You should also possess excellent analytical and troubleshooting skills and be capable of maintaining high levels of client satisfaction to strict service level agreements.
Role Responsibilities
• Take ownership of and troubleshoot tickets generated by the health monitoring system.
• Resolve problems introduced into client networks including, but not limited to misconfiguration and device failure.
• Remotely manage client devices and correct problems whilst adhering to change control processes.
• Demonstrate excellent communication and client care skills by documenting all analysis work and communications within a ticketing system.
• Professionally and courteously manage client communications ranging from authenticating callers to creating and/or updating tickets for all work and client concerns.
• Identify internal SecureWorks infrastructure outages and escalate to the appropriate teams for resolution on a wide variety of systems.
• Participate in disaster recovery meetings, testing, and reporting.
• Be primary point of contact for information and issue resolution of critical outages.
• Mentor and train new hires to support business growth and a high quality of service.
• Develop and document appropriate health troubleshooting techniques and guides for new platforms and provide knowledge base articles by working with senior engineers as new product offerings are being created to improve the speed and accuracy of problem resolution by the Health Team.
Qualifications
Role Requirements:
• Significant theoretical and industry based knowledge of working with security appliance technology or Linux based hardware platforms
• Excellent written and verbal communication skills
• Time management and organizational skills
• Understanding of intrusion detection, firewall operations, and other general security practices
• Strong understanding of Unix or Linux operating systems including, but not limited to:
o Navigating the directory structure
o Managing processes
o Obtaining system statistics such as CPU, memory, disk, network interface utilisation from the command line.
o Identifying potential problems from system logs.
• Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks and the OSI model.
• Ability to read and interpret network diagrams.
Education
• Completion of a Bachelor’s degree or equivalent program in Computer Science, Computer Engineering, Network Security, Information Security or Information Technology is desirable or relevant industry experience.
Preferences
Certifications - One or both of the following would be an advantage:
• Cisco, Linux or A+ certifications
• Relevant industry qualifications in the management of firewall, security appliance or computer systems however other vendor certifications will be considered
• Previous theoretical and industry based knowledge of working within the Security Industry
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
• Life at Dell means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
No salary provided
Posted May 26, 2015 at 06:51AM from LinkedIn http://ift.tt/1JTu7Rd
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